> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/victa/how-tos/how-to-perform-customer-not-present-transactions.md).

# How to Perform Customer Not Present Transactions

Take a Customer Not Present (phone or mail order) payment on a Victa terminal via manual card entry.

{% hint style="info" %}
**Use this when** the cardholder isn't in-store and you're taking their card details by phone or mail order on a Victa terminal.
{% endhint %}

{% hint style="warning" %}
**Only available with Swedbank Pay.** Customer Not Present transactions are only supported if your acquirer is **Swedbank Pay**.

This feature **isn't turned on by default**. If you don't see the **Manual Card Entry** option, <mark style="color:red;">contact Verifone Support</mark> to have it enabled.
{% endhint %}

You enter the card details yourself on the terminal — the customer doesn't need to be present.

## Perform a Customer Not Present transaction

{% stepper %}
{% step %}

### Start the transaction

On the **Connect Express** screen, enter the transaction amount, then tap **Other**.
{% endstep %}

{% step %}

### Select Manual Card Entry

Choose **Manual Card Entry**.
{% endstep %}

{% step %}

### Choose Phone Order

Select **Phone Order**.
{% endstep %}

{% step %}

### Enter the card number

Enter the **full card number** and tap **Enter**.
{% endstep %}

{% step %}

### Enter the expiry date

Enter the **expiry date** and tap **Enter**.
{% endstep %}

{% step %}

### Enter the CVC

Enter the **CVC** and tap **Enter**.
{% endstep %}

{% step %}

### Enter address details

If prompted, enter the customer's address details.
{% endstep %}

{% step %}

### Choose a receipt option

If prompted, choose the receipt option you prefer.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: customer not present, card not present, CNP, MOTO, phone order, mail order, manual card entry. Search terms: CNP, card not present, MOTO, phone order, manual entry, keyed, Swedbank Pay.

</details>


---

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