> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-nordics/victa/how-tos/how-to-void-a-transaction.md).

# How to Void a Transaction

Cancel (void) a transaction on your Victa from the order history.

{% hint style="info" %}
**Use this when** you need to cancel a transaction — for example, if the wrong amount was entered.
{% endhint %}

{% stepper %}
{% step %}

### Open the order history

Tap the **menu icon (☰)** in the top-left corner of the **Connect Express** screen, then tap **Order History**.
{% endstep %}

{% step %}

### Select the transaction

Tap the transaction you want to cancel, then tap **Void**.
{% endstep %}

{% step %}

### Choose a reason

Choose a reason — **Cancelled Order**, **Returned Goods**, **None**, or **Other** — and tap **Submit**.
{% endstep %}

{% step %}

### Enter your PIN code (if asked)

If you're asked for your **PIN code**, enter it — see [How to Set Up a PIN Code](/support-nordics/victa/how-tos/how-to-set-up-a-pin-code.md).
{% endstep %}

{% step %}

### Wait for approval

The terminal shows **Authorising…**, then **APPROVED**. Choose whether to print the customer and merchant receipts.
{% endstep %}

{% step %}

### Check the result

The order history now shows the sale as **voided**, with a separate **VOID** entry. Tap the **back** button to return to **Connect Express**.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: void, cancel transaction, reverse transaction, undo payment. Search terms: void, cancel, order history, reason, PIN, reversal.

</details>


---

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