> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/p630/errors/did-the-payment-go-through.md).

# Did the Payment Go Through?

How to check whether a payment was taken on a P630 before retrying, to avoid charging the customer twice.

{% hint style="info" %}
**Use this page when** a payment was interrupted and you're not sure whether it was taken — for example the terminal froze, rebooted, or lost connection during a sale.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: did the transaction go through, unsure if payment taken, transaction status unknown, interrupted transaction, double charge, no receipt. Search terms: did it go through, transaction status, interrupted, froze, rebooted, duplicate charge, no receipt.

</details>

## Symptoms

You may be unsure whether a payment was taken if:

* The terminal froze, rebooted, or lost power during a transaction.
* The connection dropped before the sale finished.
* No receipt printed and the screen didn't clearly confirm the result.

**Most likely cause:** the transaction was interrupted before the terminal could display the outcome.

## Resolution

{% hint style="warning" %}
Don't simply retry the payment — if the sale already completed, running it again will charge the customer twice. Check the last transaction first.
{% endhint %}

{% stepper %}
{% step %}

### Check the last transaction

Follow [How to Check the Last Transaction Information](/support-uk/p630/how-tos/how-to-check-the-last-transaction-information.md). Note whether the most recent transaction shows as **approved** or **declined**.
{% endstep %}

{% step %}

### Decide whether to retry

* **If it shows approved:** the payment was taken — do not run it again, or the customer will be charged twice. [Reprint the receipt](/support-uk/p630/how-tos/how-to-reprint-a-receipt.md) for the customer if needed.
* **If it shows declined, or there's no record of it:** the payment wasn't taken — you can safely retry the transaction.
  {% endstep %}
  {% endstepper %}

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If you're still unsure whether the payment was taken — or the customer's account shows a charge that doesn't match your records — [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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