> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/t650/errors/printer-not-working.md).

# Printer Not Working

What to do when a T650 isn't printing receipts, including running a test print.

{% hint style="info" %}
**Use this page when** the terminal isn't printing receipts, or receipts print blank, faint, or incomplete.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: printer not working, receipts not printing, no receipt, blank receipt, faint printing, printer jam. Search terms: printer, not printing, blank, faint, receipt, paper, jam, test print.

</details>

## Symptoms

You may see one or more of the following:

* Receipts don't print at all.
* Receipts print blank, faint, or only partially.
* The printer makes no sound or doesn't feed paper.

**Most likely cause:** a paper roll problem, or the printer needs testing.

## Resolution

{% stepper %}
{% step %}

### Check the paper roll

Make sure a paper roll is fitted and isn't jammed. Thermal paper only prints on one side, so if the paper feeds but comes out blank, take the roll out and reinsert it the other way round. Reload the roll, then try printing again.

✅ **Issue fixed — stop here.** ❌ **Still not working — continue to Step 2.**
{% endstep %}

{% step %}

### Run a test print

Run a test print to check the printer hardware. See [How to Test the Onboard Printer](/support-uk/t650/how-tos/how-to-test-the-onboard-printer.md).
{% endstep %}
{% endstepper %}

**If the test print is clean.** The printer is working. If receipts still aren't printing during a sale, please contact Support below.

**If the test print is blank, faint, or doesn't print.** Restart the terminal (see [How to Reboot the Terminal](/support-uk/t650/how-tos/how-to-reboot-the-terminal.md)) and run the test print again. If it still fails, the printer needs attention — contact Support below.

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.verifone.com/support-uk/t650/errors/printer-not-working.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.