> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/t650/errors/terminal-wont-connect-to-the-network.md).

# Terminal Won't Connect to the Network

What to do when a T650 appears connected but isn't working, including checking its network information.

{% hint style="info" %}
**Use this page when** the terminal appears to have a connection (shows a signal or connection icon) but may not actually be connected — for example payments fail or time out even though the terminal looks online.
{% endhint %}

{% hint style="warning" %}
**Do NOT use this page when** the terminal displays **Error T703 – No Connection to Host** — follow [Error T703 – No Connection to Host](/support-uk/t650/errors/error-t703-no-connection-to-host.md) instead.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: terminal won't connect, no connection, shows connected but not working, connection dropping, payments failing, network issue. Search terms: won't connect, no connection, network, not connected, IP, offline, payments failing.

</details>

## Symptoms

You may see one or more of the following:

* The terminal shows a Wi-Fi or mobile signal, but payments still fail or time out.
* The connection icon looks normal, but the terminal behaves as if offline.
* You're not sure whether the terminal is really connected.

**Most likely cause:** the terminal is showing a connection but isn't actually connected to the network — checking the network information confirms the real status.

## Resolution

{% stepper %}
{% step %}

### Check the network information

Follow [How to Check the Network Information](/support-uk/t650/how-tos/how-to-check-the-network-information.md). Check:

* **Network status** — connected or disconnected.
* **Connectivity type** — Wi-Fi or mobile data.
* **Device IP** — whether the terminal has an IP address.
  {% endstep %}

{% step %}

### Reconnect the terminal

* **If the terminal should be on Wi-Fi** and shows disconnected or no IP: reconnect it — see [How to Set Up Wi-Fi](/support-uk/t650/how-tos/how-to-set-up-wi-fi.md).
* **If the terminal uses mobile data** and shows disconnected: check the mobile data setup — see [How to Set Up Mobile Data](/support-uk/t650/how-tos/how-to-set-up-mobile-data.md).
  {% endstep %}
  {% endstepper %}

**If the terminal now connects and payments work.** No further action needed. Monitor for repeat issues.

**If the terminal still won't connect.** Contact Support below.

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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