> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/t650/how-tos/how-to-clear-the-entity-id-and-poi-uid.md).

# How to Clear the Entity ID and POI UID

Clear the Entity ID and POI UID from a T650 terminal's cache, for example after moving it between organizations.

{% hint style="info" %}
**Use this when** a T650 terminal needs its **Entity ID** and **POI UID** cleared from its cache — usually after moving it to a different organization in Verifone Central.
{% endhint %}

{% hint style="warning" %}
This process **is not** a factory reset.
{% endhint %}

## Clear the Entity ID and POI UID

{% stepper %}
{% step %}

### Swipe down

From the payment app screen, swipe down from the top of the display.

<figure><img src="https://1291794278-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0c7B1GHEHT6ss0tZUMMZ%2Fuploads%2FkJi3FJRltujfI9qDkL6M%2Ft650-clear-swipe-down.png?alt=media" alt="Swipe down from the top" width="240"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Open the Launcher

Tap the **9-box grid icon** next to the Wi-Fi symbol to open the Launcher.

<figure><img src="https://1291794278-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0c7B1GHEHT6ss0tZUMMZ%2Fuploads%2FQJ1UTQ89kHKrMjY2ZroG%2Ft650-clear-launcher.png?alt=media" alt="App Launcher" width="240"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Open Device Manager

Open **Device Manager**.

<figure><img src="https://1291794278-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0c7B1GHEHT6ss0tZUMMZ%2Fuploads%2Ff5U8SPH0ezAEaSHgGBMJ%2Ft650-clear-device-manager.png?alt=media" alt="Device Manager" width="240"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Select Host Param Options

Select **Host Param Options**.

<figure><img src="https://1291794278-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0c7B1GHEHT6ss0tZUMMZ%2Fuploads%2FUYiwJPBtF2Pq5TSbchBR%2Ft650-clear-host-param.png?alt=media" alt="Host Param Options" width="240"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter your Admin Code

{% hint style="info" %}
Contact the Help Desk to obtain your Admin Code.
{% endhint %}

<figure><img src="https://1291794278-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0c7B1GHEHT6ss0tZUMMZ%2Fuploads%2Fq97kHCarI7GT13MRcXAv%2Ft650-clear-admin-code.png?alt=media" alt="Admin Code entry" width="240"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Clear the data

Scroll down and choose **"Clear EntityID and POIUID."**

<figure><img src="https://1291794278-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0c7B1GHEHT6ss0tZUMMZ%2Fuploads%2FjJpT9m1Dwf29HcWfZHUt%2Ft650-clear-entityid.png?alt=media" alt="Clear EntityID and POIUID" width="240"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Confirm

You should see a message saying **"Entity Data deleted."**

<figure><img src="https://1291794278-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0c7B1GHEHT6ss0tZUMMZ%2Fuploads%2FpKcoALfNhTFN88o4QXSP%2Ft650-clear-entity-deleted.png?alt=media" alt="Entity Data deleted" width="240"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Restart

Restart the terminal.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: clear entity ID, clear POIUID, POI UID, host param options, entity data, device manager. Search terms: entity ID, POIUID, POI UID, clear cache, host param, device manager, organization.

</details>


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