> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/t650/how-tos/terminal-reset-process.md).

# Terminal Reset Process

Reset a T650 terminal back to the Out of Box Experience, via Device Manager or Settings.

{% hint style="info" %}
**Use this when** you need to reset a T650 terminal back to its Out of Box Experience — for example after moving it to a different organization.
{% endhint %}

{% hint style="warning" %}
You can reset your terminal in **two ways**:

1. **Via Device Manager** — the official method, which requires an Admin Passcode.
2. **Via Settings** — use this only if you cannot generate an Admin Passcode through VHQ.
   {% endhint %}

{% tabs %}
{% tab title="Resetting via Device Manager" %}

1. Slide **down from the top** (or **up from the bottom**) and open the **App Launcher** (9-box grid).
2. Select **Reset Setup Wizard**.
3. Enter the **Admin Passcode** (contact the Help Desk to obtain it).
4. Swipe up from the bottom and tap **More options**.
5. Tick **Reset DID** and **Request key exchange**.
6. Tap **"RESET DEVICE AND RESTART (WARNING: POWER COULD DRAIN BEFORE MERCHANT ACTIVATES)"**.

The terminal restarts from the **Out Of Box Experience (OOBE)**. See [Terminal Setup (Out of Box)](/support-uk/t650/how-tos/terminal-setup-out-of-box.md) for setup instructions.
{% endtab %}

{% tab title="Resetting via Settings" %}
Use this method only if you cannot generate an Admin Passcode through VHQ.

1. Slide **down from the top** of the screen (or **up from the bottom** on Android Launcher) and open the **App Launcher** (9-box grid).
2. Tap **Settings** → **System** → **Reset Options**.
3. Select **Erase all data (factory reset)**.
4. Tap **Reset Device** at the bottom. **Do not** tick the "Enable deployment mode" box.
5. Tap **Erase Everything**.

The terminal restarts from the **Out Of Box Experience (OOBE)**. See [Terminal Setup (Out of Box)](/support-uk/t650/how-tos/terminal-setup-out-of-box.md) for setup instructions.

{% hint style="info" %}
If you use this method and encounter issues, you may need to [clear the Entity ID and POI UID](/support-uk/t650/how-tos/how-to-clear-the-entity-id-and-poi-uid.md).
{% endhint %}
{% endtab %}
{% endtabs %}

<details>

<summary>Keywords</summary>

Also called: terminal reset, factory reset, reset process, OOBE reset, erase data, reset setup wizard. Search terms: reset, factory reset, OOBE, device manager, erase, reset DID.

</details>


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