> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/ux700/errors/stuck-checking-for-updates.md).

# Stuck Checking for Updates

What to do when a UX700 gets stuck on the Checking for Updates screen during setup.

{% hint style="info" %}
**Use this page when** a new terminal won't move past the **"Checking for updates"** screen during setup.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: stuck checking for updates, stuck on updates, setup stuck, looping updates, won't finish setup, no device ID prompt, wrong device ID. Search terms: checking for updates, stuck, setup, device ID, updates loop, OOBE, reset setup wizard.

</details>

## Symptoms

You may see one or more of the following:

* The terminal stays on the **"Checking for updates"** screen and won't move on.
* The screen keeps looping and never asks you to enter a **Device ID**.
* You entered a Device ID during setup, but it may have been incorrect.

**Most likely cause:** the terminal hasn't received a valid Device ID, so it can't finish setting up.

## Which situation matches yours?

Pick the one that matches what you're seeing.

<details>

<summary>The terminal never asked me for a Device ID</summary>

If the terminal keeps looping on the "Checking for updates" screen and never asks for a Device ID:

{% stepper %}
{% step %}

### Open the information panel

On the "Checking for updates" screen, tap the **information icon (ⓘ)** in the top-right corner. A small panel opens over the screen.
{% endstep %}

{% step %}

### Show the connection address

In the panel, find **Terminal Management** and tap **Show URL** next to it. This shows the web address the terminal is trying to connect to.
{% endstep %}

{% step %}

### Check the address

You only need to look at the start of the address:

* If it begins with `vhqhome.verifonehq.net`, the terminal is pointing to the wrong place and will need to be **swapped** — see **Still need help?** below.
* If it begins with `vhq2.vfims.com`, that's the **correct** address — carry on to the next step.
  {% endstep %}

{% step %}

### Reset and set up again

Tap **More info** at the bottom of the screen, then scroll to the very bottom and tap **Reset Setup Wizard**. When the terminal restarts, follow the [Terminal Setup (Out of Box)](/support-uk/ux700/how-tos/terminal-setup-out-of-box.md) guide to set it up again.
{% endstep %}
{% endstepper %}

</details>

<details>

<summary>I entered the wrong Device ID</summary>

If setup got stuck because the wrong Device ID was entered, reset the terminal and enter the correct one:

1. On the stuck screen, tap **More info** at the bottom, then tap **Reset Setup Wizard**.
2. Set the terminal up again using the [Terminal Setup (Out of Box)](/support-uk/ux700/how-tos/terminal-setup-out-of-box.md) guide.
3. When you're asked for the **Device ID**, enter the correct one. You'll find it on your **welcome email**. If you don't have the email, [contact the Helpdesk](https://my.verifone.com/s/supportbyemail) and we'll help you find it.

</details>

## Still need help?

{% hint style="info" %}

* **If the terminal needs to be swapped** (its connection address was wrong), [contact Support to log a replacement terminal](https://verifoneuk.github.io/CONTACT-FORM./Contact%20Form%20V1.0.1).
* **For anything else** — including finding your Device ID — [contact Verifone Support](https://my.verifone.com/s/supportbyemail).
  {% endhint %}


---

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