> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v200c/errors/contactless-not-working.md).

# Contactless Not Working

The V200C only asks customers to insert their card and won't prompt for contactless.

{% hint style="info" %}
**Use this page when** the terminal won't prompt for contactless and only asks customers to insert their card.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: contactless not working, no contactless, tap not working, contactless disabled, insert only. Search terms: contactless, tap, not working, configuration update, contactless reader.

</details>

## Symptoms

You may see:

* The terminal only asks customers to insert their card and won't prompt for contactless (tap) payments.

**Most likely cause:** the terminal needs a configuration update.

## Resolution

{% stepper %}
{% step %}

### Power off the terminal

Hold down the red `X` button until the device turns off.
{% endstep %}

{% step %}

### Mark for a configuration update

Log in to Webcom and mark the terminal for a default [configuration update](https://helpcenter.verifone.com/webcom-tms/terminals/configuration-update).
{% endstep %}

{% step %}

### Power on the terminal

Hold down the green button until the device turns back on.
{% endstep %}

{% step %}

### Perform a test transaction

Try a test transaction to confirm the contactless reader is working.

✅ **Contactless works — stop here.** ❌ **Still not working — see below.**
{% endstep %}
{% endstepper %}

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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