> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v200c/errors/not-detecting-inserted-cards.md).

# Not Detecting Inserted Cards

The V200C isn't reading inserted (chip) cards but still accepts contactless — the chip reader may be dirty or damaged.

{% hint style="info" %}
**Use this page when** the terminal won't read inserted (chip) cards but still accepts contactless payments.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: not detecting inserted cards, chip not reading, card not detected, chip reader dirty, insert not working. Search terms: chip reader, inserted card, not detecting, clean reader, contactless works.

</details>

## Symptoms

You may see:

* Inserted (chip) cards aren't detected, but contactless payments still work.

**Most likely cause:** the chip reader is dirty or damaged.

## Resolution

{% stepper %}
{% step %}

### Power off the terminal

Hold down the red `X` button until the device turns off.
{% endstep %}

{% step %}

### Mark for a configuration update

Log in to Webcom and mark the terminal for a default [configuration update](https://helpcenter.verifone.com/webcom-tms/terminals/configuration-update).
{% endstep %}

{% step %}

### Clean the chip reader

* Take a card (ideally a debit/credit card with raised numbers).
* Insert it upside down and back to front, so the chip is *not* in the reader.
* Remove and reinsert the card 10 times, wiggling it each time to dislodge dirt inside the reader.
  {% endstep %}

{% step %}

### Power on the terminal

Hold down the green button until the device turns back on.
{% endstep %}

{% step %}

### Perform a test transaction

Try a test transaction to confirm the chip reader is working.

✅ **Chip reads correctly — stop here.** ❌ **Still not reading — see below.**
{% endstep %}
{% endstepper %}

## Still not working?

If the chip reader still isn't working, it may be damaged and the terminal may need replacing.

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://verifoneuk.github.io/CONTACT-FORM./Contact%20Form%20V1.0.1) to log a replacement terminal. Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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