> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v200c/errors/red-dot-error.md).

# Red Dot Error

A red dot in the top-right corner of the V200C screen means an offline transaction is stored on the device and hasn't been submitted yet.

{% hint style="info" %}
**Use this page when** a red dot appears in the top-right corner of the V200C's main screen.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: red dot, red dot error, offline transaction, stored transaction, unsent transaction, SAF. Search terms: red dot, offline, stored transaction, SAF, submit offline, not submitted.

</details>

## Symptoms

You may see:

* A red dot in the top-right corner of the main screen.

**Most likely cause:** an offline (stored) transaction on the device hasn't been submitted yet — usually because the terminal lost its network connection.

## Resolution

{% stepper %}
{% step %}

### Check the network connection

Make sure the terminal is connected to the network. If it isn't, [restart the network interface](/support-uk/v200c/how-tos/how-to-restart-the-network-interface.md) first.

✅ **Red dot cleared — stop here.** ❌ **Still showing — continue to Step 2.**
{% endstep %}

{% step %}

### Send the offline transactions

Submit the stored transaction by following [How to Submit Offline Transactions](/support-uk/v200c/how-tos/how-to-submit-offline-transactions.md). Once it's sent, the red dot clears.

✅ **Red dot cleared — stop here.** ❌ **Still showing — see below.**
{% endstep %}
{% endstepper %}

## Still not working?

If the red dot is still showing after sending the offline transactions, the stored transaction may be stuck and the terminal may need replacing.

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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