> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v200c/errors/waiting-for-merchant-login.md).

# Waiting For Merchant Login

The V200C is stuck on Waiting for Merchant Login — either it isn't receiving a login command (integrated) or integration mode is blocking manual login.

{% hint style="info" %}
**Use this page when** the V200C is stuck on the "Waiting for Merchant Login" screen.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: waiting for merchant login, stuck on merchant login, no login, merchant login screen, integrated mode stuck. Search terms: waiting for merchant login, merchant login, integrated, EPOS, standalone, login command.

</details>

## Symptoms

You may see:

* The terminal is stuck on the "Waiting for Merchant Login" screen and won't move on to a sale.

**Most likely cause:** it depends on whether the terminal is integrated with an EPOS/till. Pick the matching tab below.

## Resolution

Choose the tab that matches your setup.

{% tabs %}
{% tab title="Terminal is integrated" %}
**You're in: the terminal is integrated with an EPOS/till.**

If an integrated terminal is stuck on "Waiting for Merchant Login," it isn't receiving a login command. Work through these:

{% stepper %}
{% step %}

### Send a transaction

Start a sale from your EPOS system. This automatically prompts the terminal to log in, connect, and display the sale so you can take the payment.

✅ **Terminal logs in — stop here.** ❌ **Still stuck — continue to Step 2.**
{% endstep %}

{% step %}

### Verify the network connection

Make sure the terminal is connected to the network. If needed, [restart the network interface](/support-uk/v200c/how-tos/how-to-restart-the-network-interface.md).

✅ **Terminal logs in — stop here.** ❌ **Still stuck — continue to Step 3.**
{% endstep %}

{% step %}

### Check the IP configuration

Confirm the terminal has the correct IP addresses entered in your EPOS software. See [How to Set Up a Static IP Address](/support-uk/v200c/how-tos/how-to-set-up-a-static-ip-address.md).

✅ **Terminal logs in — stop here.** ❌ **Still stuck — continue to Step 4.**
{% endstep %}

{% step %}

### Confirm the login command format

Make sure your EPOS system is sending the login command in the correct format. If you're unsure, obtain your EPOS logs from your EPOS provider and send them to Support (see below).
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="Terminal is NOT integrated" %}
**You're in: the terminal is not integrated.**

If a non-integrated terminal shows "Waiting for Merchant Login," integration mode is enabled, which prevents manual login. Switch it back to standalone by following [How to Enable Standalone Mode](/support-uk/v200c/how-tos/how-to-enable-standalone-mode.md).
{% endtab %}
{% endtabs %}

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.verifone.com/support-uk/v200c/errors/waiting-for-merchant-login.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.