> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v200c/how-tos/how-to-process-a-refund.md).

# How to Process a Refund

Process a refund on a V200C terminal and return funds to the customer's card.

{% hint style="info" %}
**Use this when** you need to refund a completed transaction on a V200C terminal.
{% endhint %}

This page walks through refunding a completed sale from the Sale screen.

{% hint style="info" %}
You'll need your refund PIN to complete this process. If you don't know it, refer to page 29-31 of the [Webcom Manual](https://helpcenter.verifone.com/webcom-manual/).
{% endhint %}

## Process the refund

{% stepper %}
{% step %}

### Access the Sale Screen

After logging in, go to the Sale screen.
{% endstep %}

{% step %}

### Open the Menu

Tap the blue banner at the top of the screen.
{% endstep %}

{% step %}

### Select Refund

Choose **Refund** from the menu.
{% endstep %}

{% step %}

### Enter Refund PIN

Type your refund PIN in.
{% endstep %}

{% step %}

### Enter Amount

Type the refund amount and proceed with the payment.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: process a refund, refund transaction, return transaction, reverse a sale, refund PIN, issue a refund. Search terms: refund, void, return, reversal.

</details>


---

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