> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v240m/errors/hvp-not-working-apple-google-pay.md).

# HVP Not Working (Apple/Google Pay)

The V240M won't prompt contactless for payments above £100 or €50 (high-value Apple/Google Pay) when it worked before.

{% hint style="info" %}
**Use this page when** the terminal won't prompt contactless for payments above £100 or €50, and this worked before or works on another terminal on site.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: HVP not working, high value payment, Apple Pay not working, Google Pay not working, contactless limit, over 100 pounds. Search terms: HVP, high value, Apple Pay, Google Pay, contactless limit, configuration update.

</details>

## Symptoms

You may see:

* The terminal won't prompt contactless for payments above £100 or €50, even though it worked before or works on another terminal on site.

**Most likely cause:** the terminal needs a configuration update.

## Resolution

{% stepper %}
{% step %}

### Power off the terminal

Hold down the red `X` button until the device turns off.
{% endstep %}

{% step %}

### Mark for a configuration update

Log in to Webcom and mark the terminal for a default [configuration update](https://helpcenter.verifone.com/webcom-tms/terminals/configuration-update).
{% endstep %}

{% step %}

### Power on the terminal

Hold down the green button until the device turns back on.
{% endstep %}

{% step %}

### Perform a test transaction

Try a high-value contactless test transaction to confirm it's working.

✅ **High-value contactless works — stop here.** ❌ **Still not working — see below.**
{% endstep %}
{% endstepper %}

## Still not working?

If high-value contactless still won't work, contact Support and let them know you've already tried a configuration update.

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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