> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v240m/errors/reports-failed-on-the-terminal.md).

# Reports Failed on the Terminal

Reports fail to generate on the V240M — often caused by no transactions today or special characters in the account name.

{% hint style="info" %}
**Use this page when** a report won't generate on the terminal.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: reports failed, report error, can't run report, report won't generate, Z report failed. Search terms: reports failed, report error, Z report, account name, configuration update.

</details>

## Symptoms

You may see:

* A report fails to generate when you try to run it on the terminal.

**Most likely cause:** there are no transactions to report today, or the account name contains special characters.

## Resolution

{% stepper %}
{% step %}

### Check for transactions

Make sure the terminal has processed transactions today. You can verify this in Webcom — refer to page 73 of the [Webcom Manual](https://helpcenter.verifone.com/webcom-manual/).

✅ **Report now runs — stop here.** ❌ **Still failing — continue to Step 2.**
{% endstep %}

{% step %}

### Check the account name for special characters

Make sure the account name doesn't contain special characters (e.g. `&`, `/`, `-`). To check and amend it, refer to page 29 of the [Webcom Manual](https://helpcenter.verifone.com/webcom-manual/).

✅ **Report now runs — stop here.** ❌ **Still failing — continue to Step 3.**
{% endstep %}

{% step %}

### Apply a configuration update

If you changed the account name in Webcom, mark your terminal(s) for a [configuration update](https://helpcenter.verifone.com/webcom-tms/terminals/configuration-update).
{% endstep %}

{% step %}

### Reboot the terminal

Once the update is complete, [reboot the terminal](/support-uk/v240m/how-tos/how-to-reboot-a-v240m.md) and try generating the report again.
{% endstep %}
{% endstepper %}

## Still not working?

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


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