> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v240m/errors/total-reverting-to-zero.md).

# Total Reverting to Zero

The V240M reverts an entered amount back to zero, usually under heavy usage — a cold restart resolves it.

{% hint style="info" %}
**Use this page when** the V240M reverts an entered transaction amount back to zero.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: total reverting to zero, amount resets, amount clears, value reverts, entered amount lost. Search terms: revert, zero, amount resets, total, cold restart, heavy usage.

</details>

## Symptoms

You may see:

* An entered transaction amount reverts back to zero before you can take the payment.

**Most likely cause:** the terminal is operating under heavy usage. A cold restart usually clears it.

## Resolution

{% stepper %}
{% step %}

### Switch the terminal off

Hold down the red `X` button for 10 seconds until the terminal powers down.
{% endstep %}

{% step %}

### Remove all power sources

Make sure the terminal is not charging and is disconnected from any power supply.
{% endstep %}

{% step %}

### Leave the terminal off

Wait 5 minutes to allow the device to perform a cold restart.
{% endstep %}

{% step %}

### Switch the terminal back on

Hold down the green `O` button until the terminal powers back on.
{% endstep %}

{% step %}

### Perform a test transaction

Log in and process a £0.01 test transaction to confirm the amount holds.

✅ **Amount holds — stop here.** ❌ **Still reverting — see below.**
{% endstep %}
{% endstepper %}

## Still not working?

If the amount still reverts after a cold restart, a [configuration update](https://helpcenter.verifone.com/webcom-tms/terminals/configuration-update) may be needed.

{% hint style="info" %}
**Still need help? Contact Verifone Support.**

If the steps above haven't resolved the issue, [contact Verifone Support](https://my.verifone.com/s/supportbyemail). Tell us the troubleshooting steps you've already tried — it helps us get you to the right support faster.
{% endhint %}


---

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