> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-uk/v240m/how-tos/how-to-force-a-heartbeat.md).

# How to Force a Heartbeat

Force a V240M terminal to check in with VHQ and pull the latest information, updates, and packages.

{% hint style="info" %}
**Use this when** you need a V240M terminal to check in with VHQ and pull the latest information, updates, or packages.
{% endhint %}

This guide forces a heartbeat from the Supervisor menu, prompting the terminal to contact VHQ.

{% hint style="info" %}
You'll need the Supervisor password to complete this process. The default is `12345`. If it has been changed and you don't know it, refer to page 43 of the [Webcom Manual](https://helpcenter.verifone.com/webcom-manual/).
{% endhint %}

## Force a heartbeat

{% stepper %}
{% step %}

### Open the Menu

On the Sale screen after logging in, tap the blue banner at the top of the screen.
{% endstep %}

{% step %}

### Open the Supervisor Menu

Press the down arrow until you see `Supervisor`, then select it and enter your Supervisor password.
{% endstep %}

{% step %}

### Select Force Heartbeat

Choose `Force Heartbeat` from the options.
{% endstep %}

{% step %}

### Choose the heartbeat type

Select either:

* **Regular Heartbeat**
* **Maintenance Heartbeat**
  {% endstep %}

{% step %}

### Wait for the update

The terminal pulls the latest information and packages from VHQ.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: force a heartbeat, heartbeat, VHQ update, pull update, regular heartbeat, maintenance heartbeat. Search terms: heartbeat, VHQ, update, packages, supervisor, force heartbeat.

</details>


---

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