Blank Screen

How to troubleshoot a Verifone device with a blank/black screen.

Use this when the device screen is off or blank and doesn't respond to transaction requests from the POS.

Symptoms

• The device fails to respond to transaction requests from the POS station.
• The terminal screen is off or blank.

Resolve the issue

• Tap the screen to initiate the device if it is in screen-saver mode.
• Check all cable connections, including the power cable, and make sure they are securely connected.
• Inspect the power cable for visible damage.
• Allow the device to restart and check whether the display returns.

Still not working? Contact the Helpdesk

If the screen remains blank, contact the Verifone Helpdesk for additional support.

Need assistance? Contact Verifone Helpdesk at any time.

• Use our Chat platform
• Or call 1.800.VERIFONE (837.4366)

Keywords

Also called: black screen, screen off, unresponsive display. Search terms: blank screen, no display.