Device Settings

Steps on how to access the internal settings on a Verifone device.

Use this when you need to access a Verifone device's internal system settings menu.

Setup

The steps depend on your device model — MX900 series devices and Engage devices (M400, P200, P400, and similar) use different key sequences.

Access system mode

MX900 Devices

For MX915 and MX925 devices.

1

Open the menu

Simultaneously press 1, 5, and 9 on the device keypad. A menu appears with: Supervisor, Level 1, Level 2, Maintenance.

2

Select Supervisor

Select Supervisor. You're prompted for a password.

3

Enter the password

Enter the device password (default 166832, unless changed during setup).

• If the default doesn't work, contact your Merchant Services Provider, Level 1 Helpdesk, or Verifone Helpdesk for the password.

4

Confirm

Press the green enter button on the keypad to open the system mode menu.

The system mode menu includes:

• Information — model, serial number, firmware, software details, and more.
• Administration — touch panel, config, communication, date/time, file manager, power settings, and more.
• Transfer — USB, SD memory, ECR Download, Net loader, and more.
• Security — security keys, security policies, password management, tamper status, and more.
• Diagnostics — Battery, Display, Touch Panel, Keypad, Card, Communications, and Audio.
• Help — available help information.

Run App, Log Out, and Reboot are also available at the bottom of the screen.

Press the red (X) or tap the back arrow (top left) to return to the previous screen.

Engage Devices

For M400, P200, P400, and other Engage devices.

1

Open the menu

Simultaneously press 1, 5, and 9 on the keypad. A sub-menu appears — press 1, 5, and 9 together again.

2

Select Supervisor

A new window appears with: Supervisor, Level 1, Level 2, Maintenance. Select Supervisor. You're prompted for a password.

3

Enter the password

Enter the device password (default 1668321, unless changed during setup).

• If the default doesn't work, contact your Merchant Services Provider, Level 1 Helpdesk, or Verifone Helpdesk for the password.

4

Confirm

Press the green enter button on the keypad to open the system mode menu.

The system mode menu includes:

• Information — serial number, ports, software, memory, logs, and more.
• Administration — date/time, communications, display, language, sound, and more.
• Update — NFS, USB memory, Serial, and NetLoader.
• Security — security keys, password manager, tamper status, and more.
• Diagnostics — display, keyboard, card, communications, touch panel, buzzer/audio, LED, and battery.
• Manufacturing — load the MIB.
• Exit — reboot or log out of the device.
• Run Applications — refresh the applications running on the device.

Press the red (X) or tap the back arrow (top left) to return to the previous screen.

Keywords

Also called: system mode, supervisor menu, device admin menu. Search terms: device settings, MX900, engage, supervisor password.