> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/general-pinpad-support/general-pinpad-help/device-settings.md).

# Device Settings

Steps on how to access the internal settings on a Verifone device.

{% hint style="info" %}
**Use this when** you need to access a Verifone device's internal system settings menu.
{% endhint %}

## Setup

{% hint style="warning" %}
The steps depend on your device model — MX900 series devices and Engage devices (M400, P200, P400, and similar) use different key sequences.
{% endhint %}

## Access system mode

{% tabs %}
{% tab title="MX900 Devices" %}
For MX915 and MX925 devices.

{% stepper %}
{% step %}

### Open the menu

Simultaneously press `1`, `5`, and `9` on the device keypad. A menu appears with: **Supervisor**, **Level 1**, **Level 2**, **Maintenance**.
{% endstep %}

{% step %}

### Select Supervisor

Select **Supervisor**. You're prompted for a password.
{% endstep %}

{% step %}

### Enter the password

Enter the device password (default `166832`, unless changed during setup).

* If the default doesn't work, contact your Merchant Services Provider, Level 1 Helpdesk, or Verifone Helpdesk for the password.
  {% endstep %}

{% step %}

### Confirm

Press the green enter button on the keypad to open the system mode menu.
{% endstep %}
{% endstepper %}

The system mode menu includes:

* **Information** — model, serial number, firmware, software details, and more.
* **Administration** — touch panel, config, communication, date/time, file manager, power settings, and more.
* **Transfer** — USB, SD memory, ECR Download, Net loader, and more.
* **Security** — security keys, security policies, password management, tamper status, and more.
* **Diagnostics** — Battery, Display, Touch Panel, Keypad, Card, Communications, and Audio.
* **Help** — available help information.

{% hint style="info" %}
**Run App**, **Log Out**, and **Reboot** are also available at the bottom of the screen.

Press the red **(X)** or tap the back arrow (top left) to return to the previous screen.
{% endhint %}
{% endtab %}

{% tab title="Engage Devices" %}
For M400, P200, P400, and other Engage devices.

{% stepper %}
{% step %}

### Open the menu

Simultaneously press `1`, `5`, and `9` on the keypad. A sub-menu appears — press `1`, `5`, and `9` together again.
{% endstep %}

{% step %}

### Select Supervisor

A new window appears with: **Supervisor**, **Level 1**, **Level 2**, **Maintenance**. Select **Supervisor**. You're prompted for a password.
{% endstep %}

{% step %}

### Enter the password

Enter the device password (default `1668321`, unless changed during setup).

* If the default doesn't work, contact your Merchant Services Provider, Level 1 Helpdesk, or Verifone Helpdesk for the password.
  {% endstep %}

{% step %}

### Confirm

Press the green enter button on the keypad to open the system mode menu.
{% endstep %}
{% endstepper %}

The system mode menu includes:

* **Information** — serial number, ports, software, memory, logs, and more.
* **Administration** — date/time, communications, display, language, sound, and more.
* **Update** — NFS, USB memory, Serial, and NetLoader.
* **Security** — security keys, password manager, tamper status, and more.
* **Diagnostics** — display, keyboard, card, communications, touch panel, buzzer/audio, LED, and battery.
* **Manufacturing** — load the MIB.
* **Exit** — reboot or log out of the device.
* **Run Applications** — refresh the applications running on the device.

{% hint style="info" %}
Press the red **(X)** or tap the back arrow (top left) to return to the previous screen.
{% endhint %}
{% endtab %}
{% endtabs %}

<details>

<summary>Keywords</summary>

Also called: system mode, supervisor menu, device admin menu. Search terms: device settings, MX900, engage, supervisor password.

</details>


---

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