> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/general-pinpad-support/general-pinpad-help/tamper-errors.md).

# Tamper Errors

Troubleshooting tamper errors on Verifone devices and how to resolve them.

{% hint style="info" %}
**Use this when** a device shows a tamper error.
{% endhint %}

## Symptoms

A tamper error can result from physical damage, such as:

* A power surge
* Dropping the device
* A liquid spill
* Loose components inside the device
* General physical damage

**Most likely cause:** physical damage to the device.

## Resolve the error

{% hint style="danger" %}
A device showing a tamper error **must be replaced** — this indicates physical damage that can't be resolved through troubleshooting on-site.
{% endhint %}

{% stepper %}
{% step %}

### Arrange a replacement

Contact your Merchant Services Provider, Reseller, or, if applicable, Verifone to arrange equipment replacement.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
See Order Equipment to learn more about replacing equipment.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: tamper alert, tamper detected, physical damage error. Search terms: tamper error, device replacement.

</details>


---

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