Tamper Errors

Troubleshooting tamper errors on Verifone devices and how to resolve them.

Use this when a device shows a tamper error.

Symptoms

A tamper error can result from physical damage, such as:

• A power surge
• Dropping the device
• A liquid spill
• Loose components inside the device
• General physical damage

Most likely cause: physical damage to the device.

Resolve the error

A device showing a tamper error must be replaced — this indicates physical damage that can't be resolved through troubleshooting on-site.

1

Arrange a replacement

Contact your Merchant Services Provider, Reseller, or, if applicable, Verifone to arrange equipment replacement.

See Order Equipment to learn more about replacing equipment.

Keywords

Also called: tamper alert, tamper detected, physical damage error. Search terms: tamper error, device replacement.