> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/network-configurations-and-errors/wi-fi/e285-wi-fi-configuration.md).

# e285 Wi-Fi Configuration

Configure Wi-Fi on an E285 device.

{% hint style="info" %}
**Use this when** you need to connect or update the Wi-Fi configuration on an E285 device.
{% endhint %}

## Setup

{% hint style="warning" %}
Before you start, make sure your company Helpdesk or IT point of contact is available — they'll need to verify the POS settings and the SSID (Service Set Identifier) you should use.
{% endhint %}

{% hint style="info" %}
Before pairing the E285 with the POS, verify the SSID in use at your site with your Helpdesk or IT point of contact. Use only one specific Wi-Fi configuration — guest Wi-Fi networks aren't recommended, for PCI compliance reasons.

* Ask for the current SSID (Wi-Fi name) in use at the site, and have them retrieve the site's Wi-Fi router configuration.
* Confirm the POS is connected to that same SSID.
* Run an IP configuration search on the POS with your Helpdesk or IT contact to confirm all IP settings match the SSID in use. **All** IP settings must match, or the device won't pair.
  {% endhint %}

## Change the Wi-Fi settings

{% stepper %}
{% step %}

### Open Comm Control

Press `1`, `5`, and `9` simultaneously, twice, to open Comm Control. Select **Supervisor** and enter the default password or your company's specific password.
{% endstep %}

{% step %}

### Check the current Wi-Fi name

Go to **Administration** → **Communication** → **Wi-Fi** to see the Wi-Fi name currently set on the device.

{% hint style="warning" %}
If the Wi-Fi configuration already matches, **do not change it.**
{% endhint %}
{% endstep %}

{% step %}

### Update the configuration, if needed

If it needs updating, use the Wi-Fi configuration your Helpdesk or IT contact gave you. Select the Wi-Fi or IP setting to adjust, click **OK**, then **Apply**. A green checkmark confirms a successful Wi-Fi connection.
{% endstep %}

{% step %}

### Exit

Use the red **X** button to back out to the main screen.
{% endstep %}
{% endstepper %}

## Guidelines

* **Keypad setup:** use the **#** (pound) key to toggle between capital letters, lowercase letters, numbers, and special characters — the active mode shows to the left of the text bar. To enter special characters like `* & !`, switch to lowercase mode and use the **0** key.

<details>

<summary>Keywords</summary>

Also called: E285 wifi setup, E285 SSID configuration, wifi keypad entry. Search terms: e285, wifi configuration, SSID.

</details>


---

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