> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/order-equipment/equipment-ordering.md).

# Equipment Ordering

This section includes information about details to source and information to confirm before ordering equipment through Verifone.

{% hint style="info" %}
**Use this when** you need to order new equipment, upgrade existing equipment, or replace equipment through Verifone.
{% endhint %}

Depending on your needs and situation, Verifone offers several options to serve your business. Below are some ways you can get started with ordering equipment.

## Order types

{% tabs %}
{% tab title="New Services" %}
{% hint style="info" %}
If you are trying to establish new services with Verifone, see [Contact Sales](/support-us/order-equipment/equipment-ordering/contact-sales.md) to speak with a sales expert and learn more.
{% endhint %}
{% endtab %}

{% tab title="Existing Services" %}
If you have Verifone services, contact the designated party responsible for your equipment replacement, or use the links below to place your order.

* [Contact Sales](/support-us/order-equipment/equipment-ordering/contact-sales.md)
* [Verifone E-Store](/support-us/order-equipment/equipment-ordering/verifone-e-store.md)
* [Premier Portal](/support-us/order-equipment/equipment-ordering/premier-portal.md)
  {% endtab %}
  {% endtabs %}

## Information to verify

Prior to submitting or requesting an equipment order, it's important to verify existing details if applicable. Below are the steps to take whether you're requesting new equipment, upgrading, or replacing existing equipment.

<details>

<summary>Identifying the Serial Number or Part Number</summary>

Before beginning an order, it's best practice to source the serial number of the device or cable (peripheral) needed:

* Every Verifone terminal or device has a 9-digit serial number on the back, formatted as ###-###-### (example: 999-999-999).
* A cable (peripheral) will have a P/N or part number on the cable itself. If one can't be located, contact your Merchant Services Provider to obtain the proper part number (PN) to submit the order.

{% hint style="warning" %}
If the device is fixed in place, or the Verifone sticker on the back is worn or missing, see Device Settings for steps to access the serial number on-screen.
{% endhint %}

</details>

<details>

<summary>Keywords</summary>

Also called: order equipment, equipment replacement, new services, existing services. Search terms: serial number, part number, contact sales.

</details>


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