> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/order-equipment/equipment-ordering/verifone-e-store.md).

# Verifone E-Store

An easy-to-use portal for Verifone customers that want to quickly and easily purchase additional products or services.

{% hint style="info" %}
**Use this when** you need to purchase additional Verifone products, accessories, or service renewals through the self-service E-Store portal.
{% endhint %}

{% hint style="info" %}
Before beginning an order, it's best practice to source the serial number of the device or cable (peripheral) needed:

* Every Verifone terminal or device has a 9-digit serial number on the back, formatted as ###-###-### (example: 999-999-999).
* A cable (peripheral) will have a P/N or part number on the cable itself. If one can't be located, contact your merchant services provider to obtain the proper part number (PN) to submit the order.
  {% endhint %}

## Access the E-Store

Go to the [Verifone E-Store](https://estore.verifone.com/verifone/customer/home.do?pageTypeId=129059\&tabId=0). On the landing page, choose one of the two options below.

{% tabs %}
{% tab title="Existing Account" %}
{% stepper %}
{% step %}

### Select Sign-In

{% endstep %}

{% step %}

### Enter your credentials

Use your chosen email as the Sign-In Name, and your chosen password for the Password field.

If needed, select **Forgot your password** to enter your email and receive a password reset request.

<figure><img src="https://3473847922-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAD69YbBfFTxu3M0OYTuH%2Fuploads%2FAcrAOaB2jzqFF7YrZOvV%2Fimage.png?alt=media&#x26;token=73661db8-88fa-4e41-9895-433895c55be1" alt="E-Store sign-in screen"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="Create Account" %}
{% stepper %}
{% step %}

### Complete the registration form

Complete the registration form to gain access to purchase or renew services and additional licenses in the Verifone E-Store.

{% hint style="info" %}
The password must be at least 10 characters, and contain at least 1 lowercase letter, 1 uppercase letter, 1 numeric digit, and 1 special character. It cannot match your Login ID.
{% endhint %}

<figure><img src="https://3473847922-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAD69YbBfFTxu3M0OYTuH%2Fuploads%2F5hHh16JBV8cKKZgi5Ayv%2Fimage.png?alt=media&#x26;token=f06faa5a-f38d-4d94-83fb-8f8cb4459f22" alt="E-Store registration form"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Verify and continue

Check the **I'm not a robot** box, then select **Continue**.
{% endstep %}

{% step %}

### Enter the activation code

The New Users-Activation Code window displays. Check the email address you provided for the activation code, then enter it in the **Enter Activation code** box and continue.

* If you don't receive the code, check the junk and spam folders on the provided email.
* If you still don't find it, click **Resend** to receive a new activation code.

<figure><img src="https://3473847922-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAD69YbBfFTxu3M0OYTuH%2Fuploads%2FiyDOad57uZebkW9DyODl%2Fimage.png?alt=media&#x26;token=5f012b7f-4dc7-456f-8fb0-ddfd434ce04e" alt="Activation code screen"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Sign in

Once activated, click **Sign In** at the top right of the page and enter your email and password.

{% hint style="info" %}
Save your newly created sign-in credentials in a safe place for future use.
{% endhint %}

<figure><img src="https://3473847922-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAD69YbBfFTxu3M0OYTuH%2Fuploads%2FBYvK0Dsg0QByPYomeaSM%2Fimage.png?alt=media&#x26;token=a42be98e-2b95-4773-a984-3848f5be4e6d" alt="Successful activation screen"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endtab %}
{% endtabs %}

## Using the E-Store dashboard

Go to the top of the webpage to access the Dashboard. The following tabs are available:

{% tabs %}
{% tab title="Buy Now" %}

1. **Hardware**
   1. **Accessories** — Buy accessories for Verifone terminals. Click **Accessories** to order cables (peripherals). Choose from the provided terminal types to ensure the correct equipment is ordered.
2. **Services**
   1. **Service Renewal by ID** — Discover how our all-in-one payment solution can transform your convenience store operations. Visit [our website](https://www3.verifone.com/commander-payments-e) to learn more, or contact the Commander Payments team at <i.commanderpaymentssales@verifone.com> or [(470) 742-4486](tel:+14707424486).
   2. **Service Renewal by Site ID** — Same as above, searched by Site ID instead.
   3. **VeriCentre Renewals** — Use a Site ID to view orders, site address, payment info, and confirmation.

{% hint style="info" %}
For Service Renewal by ID and Service Renewal by Site ID, all offers are subject to eligibility. Offers cannot be combined.
{% endhint %}

3. **Utilities**
   1. **Lost Registration Lookup** — Use a Service ID or site name and address to locate a merchant's site.
   2. **Serial Lookup** — Use a serial number, in the proper 9-digit format, to search for terminal information such as warranty and service coverage.
      {% endtab %}

{% tab title="My Account" %}

1. **Manage Address Book**
   1. **Add New Address** — add or create a shipping address.
   2. **Edit/Delete Address** — edit or delete existing shipping addresses.
2. **Order History**
   1. **Recent Orders** — view recent and active orders.
   2. **Order Search** — view specific order numbers.
3. **Payment Options**
   1. **Add New Credit Card** — add new credit card information.
   2. **Edit/Delete Credit Card** — edit or delete existing credit cards.
4. **Edit Profile**
   {% endtab %}

{% tab title="Contact Us" %}
You're rerouted to the **Contact Us** page, with steps to contact Verifone for:

* Questions or issues submitting new Purchase Orders.
* Status or issues with a Repair Order.
* Help Desk contacts for Production Support.
* Jira Service Desk (JSD).
  {% endtab %}
  {% endtabs %}

<details>

<summary>Keywords</summary>

Also called: e-store, online store, order accessories. Search terms: sign in, create account, activation code, buy now, my account.

</details>


---

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