> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/device-management/store-portal-device-master/resetting-a-pos-device.md).

# Resetting a POS Device

Reset a POS device in the Store Portal's Device Master and re-register it.

{% hint style="info" %}
**Use this when** a device shows as Active (Green Node) in Device Master when it shouldn't, a device add/remove request has just completed, or as part of a device-recovery process that needs a preamble file sent.
{% endhint %}

{% stepper %}
{% step %}

### Log in to the Store Portal

Log in to the PAYware Connect Store Portal.
{% endstep %}

{% step %}

### Go to Device Master

Navigate to Device Master.
{% endstep %}

{% step %}

### Locate the device

Locate the device by its serial number.
{% endstep %}

{% step %}

### Reset the device

Select the device, then perform the Reset action.
{% endstep %}

{% step %}

### Re-register the device

After the reset completes, the device must be treated as a new activation. Send an Admin Packet to retrieve a new Device Key — see "What happens after the reset," below.
{% endstep %}
{% endstepper %}

### What happens after the reset

Resetting the device from Device Master requires an Admin packet to be sent as if it were a first Admin packet. For a first-time activation or after a reset, the POS sends a setup request similar to:

```xml
<TRANSACTION>
 <SERIAL_NUM>DeviceSerialNumber</SERIAL_NUM>
 <DEVTYPE>POSAPP</DEVTYPE>
 <DEVICEKEY></DEVICEKEY>
 <COMMAND>SETUP_REQUEST_V6</COMMAND>
 <FUNCTION_TYPE>ADMIN</FUNCTION_TYPE>
</TRANSACTION>
```

PAYware Connect then returns the `CLIENT_ID` and a new `DEVICEKEY`, which the POS application must store before transactions can resume.

*Source: PAYware Connect Integration Guide 3; PWC Onboarding & Installations KB.*

<details>

<summary>Keywords</summary>

Also called: reset a device, device recovery, green node, admin packet, device key, re-registration. Search terms: reset device, device master, admin packet, setup request, client id, device key.

</details>


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