Resetting a POS Device

Reset a POS device in the Store Portal's Device Master and re-register it.

Use this when a device shows as Active (Green Node) in Device Master when it shouldn't, a device add/remove request has just completed, or as part of a device-recovery process that needs a preamble file sent.

1

Log in to the Store Portal

Log in to the PAYware Connect Store Portal.

2

Go to Device Master

Navigate to Device Master.

3

Locate the device

Locate the device by its serial number.

4

Reset the device

Select the device, then perform the Reset action.

5

Re-register the device

After the reset completes, the device must be treated as a new activation. Send an Admin Packet to retrieve a new Device Key — see "What happens after the reset," below.

What happens after the reset

Resetting the device from Device Master requires an Admin packet to be sent as if it were a first Admin packet. For a first-time activation or after a reset, the POS sends a setup request similar to:

<TRANSACTION>
 <SERIAL_NUM>DeviceSerialNumber</SERIAL_NUM>
 <DEVTYPE>POSAPP</DEVTYPE>
 <DEVICEKEY></DEVICEKEY>
 <COMMAND>SETUP_REQUEST_V6</COMMAND>
 <FUNCTION_TYPE>ADMIN</FUNCTION_TYPE>
</TRANSACTION>

PAYware Connect then returns the CLIENT_ID and a new DEVICEKEY, which the POS application must store before transactions can resume.

Source: PAYware Connect Integration Guide 3; PWC Onboarding & Installations KB.

Keywords

Also called: reset a device, device recovery, green node, admin packet, device key, re-registration. Search terms: reset device, device master, admin packet, setup request, client id, device key.