> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/password-resets/reseller-portal.md).
# Reseller Portal
Sign in to the Reseller (Corporate) Portal with MFA, and request a one-time password to reset a forgotten or expired password.
{% hint style="info" %}
**Use this when** you need to sign in to the Reseller Portal using Multifactor Authentication (MFA), or you need to reset a forgotten or expired Corporate Portal password.
{% endhint %}
This page covers two related tasks: signing in with MFA once your account is set up, and requesting a One Time Password (OTP) to reset a forgotten or expired password.
## Before you start
{% hint style="warning" %}
* You're logged out after 10 minutes of inactivity in the Reseller Portal.
* The Reseller Portal offers Multifactor Authentication (MFA). Once you're set up after your first sign-in, you'll need to use MFA every time you log in.
* You get 3 attempts to validate an OTP. Failing all 3 locks the OTP for 30 minutes. If you fail 3 login attempts total, your account will be locked and you'll need to contact Verifone at 1-800-837-4366 to unlock it.
* Passwords expire every 90 days. If yours has expired, you can still log in with your old credentials — you'll be redirected to the *Reset Password* screen to set a new one.
{% endhint %}
## Signing in with Multifactor Authentication (MFA)
{% stepper %}
{% step %}
### Signing in
During the login process of the Portal, if the correct password was entered, you'll be directed to the PWC Multi-Factor Authentication (MFA) page to further validate your identity.
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{% endstep %}
{% step %}
### Verification
Once the one-time password is received by either SMS or email, enter the code into the designated text box on the page and select **Next**. Once you see a success message, select **Finish** to validate your OTP and sign in to the portal.
{% endstep %}
{% endstepper %}
## Resetting a forgotten password
{% stepper %}
{% step %}
### Go to the Reseller Portal and select Forgot Password
Access [https://corporateportal.vfipayna.com](https://corporateportal.vfipayna.com/), and on the landing page select **Forgot Password**.
{% endstep %}
{% step %}
### Choose your reset scenario
A new **Reset Your Password** window displays. Select the option that best matches your situation, then select **Continue**:
* **I Forgot My Password, Please start wizard to change my password.** — Use this if you're starting a new request.
* **I have a current One Time Password (OTP) and I'm ready to resume my password change.** — Use this if a one-time password has already been provided to you by an account manager or the Verifone Helpdesk.
{% endstep %}
{% step %}
### Enter your information
On the **Enter Information** screen, complete each field, then select **Next**:
* Merchant ID
* User ID
* Image Authentication — enter the text shown in the image
* One Time Password (OTP)
{% endstep %}
{% step %}
### Set your new password
A new window prompts you to change your password. Reference the Password Requirements panel on the right side of the page to confirm your new password meets all criteria, then select **Save**.
{% endstep %}
{% endstepper %}
## Guidelines
* Avoid using the **Generate** option when resetting your password — it creates a password that's hard to remember.
* If your selected password doesn't meet the criteria, an error message displays. Check the "Password Requirements" panel on the right side of the page to see what's missing.
Keywords
Also called: reseller portal password reset, corporate portal password reset, PWC MFA, forgot password, OTP reset. Search terms: reseller portal, corporate portal, MFA, one time password, password expired, password locked out.
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