Reseller Portal

Sign in to the Reseller (Corporate) Portal with MFA, and request a one-time password to reset a forgotten or expired password.

Use this when you need to sign in to the Reseller Portal using Multifactor Authentication (MFA), or you need to reset a forgotten or expired Corporate Portal password.

This page covers two related tasks: signing in with MFA once your account is set up, and requesting a One Time Password (OTP) to reset a forgotten or expired password.

Before you start

• You're logged out after 10 minutes of inactivity in the Reseller Portal.
• The Reseller Portal offers Multifactor Authentication (MFA). Once you're set up after your first sign-in, you'll need to use MFA every time you log in.
• You get 3 attempts to validate an OTP. Failing all 3 locks the OTP for 30 minutes. If you fail 3 login attempts total, your account will be locked and you'll need to contact Verifone at 1-800-837-4366 to unlock it.
• Passwords expire every 90 days. If yours has expired, you can still log in with your old credentials — you'll be redirected to the Reset Password screen to set a new one.

Signing in with Multifactor Authentication (MFA)

1

Signing in

During the login process of the Portal, if the correct password was entered, you'll be directed to the PWC Multi-Factor Authentication (MFA) page to further validate your identity.

Reseller Portal MFA prompt after password entry

2

Verification

Once the one-time password is received by either SMS or email, enter the code into the designated text box on the page and select Next. Once you see a success message, select Finish to validate your OTP and sign in to the portal.

Resetting a forgotten password

1

Go to the Reseller Portal and select Forgot Password

Access https://corporateportal.vfipayna.com, and on the landing page select Forgot Password.

2

Choose your reset scenario

A new Reset Your Password window displays. Select the option that best matches your situation, then select Continue:

• I Forgot My Password, Please start wizard to change my password. — Use this if you're starting a new request.
• I have a current One Time Password (OTP) and I'm ready to resume my password change. — Use this if a one-time password has already been provided to you by an account manager or the Verifone Helpdesk.

3

Enter your information

On the Enter Information screen, complete each field, then select Next:

• Merchant ID
• User ID
• Image Authentication — enter the text shown in the image
• One Time Password (OTP)

4

Set your new password

A new window prompts you to change your password. Reference the Password Requirements panel on the right side of the page to confirm your new password meets all criteria, then select Save.

Guidelines

• Avoid using the Generate option when resetting your password — it creates a password that's hard to remember.
• If your selected password doesn't meet the criteria, an error message displays. Check the "Password Requirements" panel on the right side of the page to see what's missing.

Keywords

Also called: reseller portal password reset, corporate portal password reset, PWC MFA, forgot password, OTP reset. Search terms: reseller portal, corporate portal, MFA, one time password, password expired, password locked out.