> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/password-resets/store-portal/resetting-your-password.md).

# Resetting Your Password

Reset your Store Portal password using a one-time password (OTP).

{% hint style="info" %}
**Use this when** you forgot your Store Portal password, or you have a one-time password (OTP) and are ready to resume a password change.
{% endhint %}

This page covers how to request a one-time password (OTP) and reset your Store Portal password.

## Setup / Prerequisites

{% hint style="warning" %}
Avoid using the **Generate** option when resetting your password — it creates a password that's hard to remember.

If your selected password doesn't meet the criteria, an error message appears. Check the Password Requirements section on the right side of the page to see what's missing.
{% endhint %}

## Reset your password

{% stepper %}
{% step %}

### Go to Forgot Password

Access <https://storeportal.vfipayna.com>, then on the landing page select **Forgot Password**.

<figure><img src="https://3989883642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU6OfkkPZH8B4QMiirmMs%2Fuploads%2FukiJvV40RiWKWxuFHivH%2Fimage%20(14).png?alt=media&#x26;token=952bc397-7e52-4861-9f40-2d1183b81632" alt="Store Portal sign-in page with Forgot Password link"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Choose your reset scenario

On the **Reset Your Password** window, select the option that matches your situation, then select **Continue**:

* **I forgot my password, please start wizard to change my password.** Use this if you're starting a new request.
* **I have a current one-time password (OTP) and I'm ready to resume my password change.** Use this if an account manager or the Verifone Helpdesk has already given you an OTP.

<figure><img src="https://3989883642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU6OfkkPZH8B4QMiirmMs%2Fuploads%2Fi4fE4vpWij61sjBTrrW2%2Fimage%20(15).png?alt=media&#x26;token=d0c09b8f-a672-45b9-9597-5fab4718bf1c" alt="Reset Your Password scenario selection"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter your information

On the **Enter Information** screen, complete each field, then select **Next**:

* **Merchant ID**
* **User ID**
* **Image Authentication** — type the text shown in the image.
* **One-Time Password (OTP)**
  {% endstep %}

{% step %}

### Set your new password

A window appears prompting you to change your password. Reference the Password Requirements panel on the right side of the page to confirm your new password meets all criteria, then select **Save**.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: forgot password, reset password, OTP request, password reset wizard. Search terms: forgot password, one-time password, reset password.

</details>


---

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