Resetting Your Password

Reset your Store Portal password using a one-time password (OTP).

Use this when you forgot your Store Portal password, or you have a one-time password (OTP) and are ready to resume a password change.

This page covers how to request a one-time password (OTP) and reset your Store Portal password.

Setup / Prerequisites

Avoid using the Generate option when resetting your password — it creates a password that's hard to remember.

If your selected password doesn't meet the criteria, an error message appears. Check the Password Requirements section on the right side of the page to see what's missing.

Reset your password

1

Go to Forgot Password

Access https://storeportal.vfipayna.com, then on the landing page select Forgot Password.

2

Choose your reset scenario

On the Reset Your Password window, select the option that matches your situation, then select Continue:

• I forgot my password, please start wizard to change my password. Use this if you're starting a new request.
• I have a current one-time password (OTP) and I'm ready to resume my password change. Use this if an account manager or the Verifone Helpdesk has already given you an OTP.

3

Enter your information

On the Enter Information screen, complete each field, then select Next:

• Merchant ID
• User ID
• Image Authentication — type the text shown in the image.
• One-Time Password (OTP)

4

Set your new password

A window appears prompting you to change your password. Reference the Password Requirements panel on the right side of the page to confirm your new password meets all criteria, then select Save.

Keywords

Also called: forgot password, reset password, OTP request, password reset wizard. Search terms: forgot password, one-time password, reset password.