> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/password-resets/store-portal/signing-in-with-multifactor-authentication-mfa.md).

# Signing In with Multifactor Authentication (MFA)

Complete multifactor authentication (MFA) when signing in to the Store Portal.

{% hint style="info" %}
**Use this when** you've entered the correct password for your Store Portal account and need to complete MFA to finish signing in.
{% endhint %}

Once a user is set up with MFA, they must complete MFA every time they log in. The page loads with the preferred MFA method (Email or SMS) chosen during initial setup, and the user receives a one-time password (OTP) by that method to access the portal.

## Complete MFA sign-in

{% stepper %}
{% step %}

### Enter your password

During sign-in, if the correct password was entered, you're directed to the Multifactor Authentication (MFA) page to further validate your identity.

<figure><img src="https://3989883642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU6OfkkPZH8B4QMiirmMs%2Fuploads%2F2G7rpe3icELBu8MW4xLl%2Fimage%20(12).png?alt=media&#x26;token=3688fa66-6e9e-4f60-b44c-34217a543aad" alt="Store Portal MFA prompt after password entry"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter the one-time password

Once you receive the one-time password by SMS or email, enter the code in the text box on the page. Select **Next** to validate your OTP and sign in to the portal.

<figure><img src="https://3989883642-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU6OfkkPZH8B4QMiirmMs%2Fuploads%2FhjuZwmhzGc5p0GYPz8xA%2Fimage%20(13).png?alt=media&#x26;token=2cf1ae02-5995-4549-9a74-8b020cccb3b5" alt="Store Portal OTP entry screen"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: MFA, multifactor authentication, one-time password, OTP sign-in. Search terms: MFA, OTP, two-factor, sign in.

</details>


---

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