Store Portal Security & Password Policy

Security measures, password expiration policy, and MFA requirements for the Store Portal.

What is the Store Portal's security policy?

The Store Portal uses a session timeout, multifactor authentication (MFA), and a password expiration policy to keep your account and data secure.

Security measures

• You are logged out after 10 minutes of inactivity in the Store Portal.
• The Store Portal offers Multifactor Authentication (MFA). Once a user is set up after their first sign-in, they must use MFA every time they log in.
• The MFA/OTP lockout count is 3 — you get 3 attempts to validate an OTP. Failing to validate locks the OTP for 30 minutes. If a user fails 3 attempts to validate the OTP on the MFA page, they're locked out and must unlock their account before their next attempt. If 3 login attempts fail, the account locks and Verifone must be contacted at 1-800-837-4366.

Password expiration policy

Passwords must be changed every 90 days, or they expire.

If your password has expired, you can still log in using your old credentials. After logging in, you'll be directed to the Reset Password screen to create a new password. Once reset, log in with the new credentials.

Related topics

• Signing In with Multifactor Authentication (MFA)
• Resetting Your Password