> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/password-resets/store-portal/store-portal-security-and-password-policy.md).

# Store Portal Security & Password Policy

Security measures, password expiration policy, and MFA requirements for the Store Portal.

## What is the Store Portal's security policy?

The Store Portal uses a session timeout, multifactor authentication (MFA), and a password expiration policy to keep your account and data secure.

## Security measures

* You are logged out after 10 minutes of inactivity in the Store Portal.
* The Store Portal offers Multifactor Authentication (MFA). Once a user is set up after their first sign-in, they must use MFA every time they log in.
* The MFA/OTP lockout count is 3 — you get 3 attempts to validate an OTP. Failing to validate locks the OTP for 30 minutes. If a user fails 3 attempts to validate the OTP on the MFA page, they're locked out and must unlock their account before their next attempt. If 3 login attempts fail, the account locks and Verifone must be contacted at 1-800-837-4366.

## Password expiration policy

Passwords must be changed every 90 days, or they expire.

{% hint style="info" %}
If your password has expired, you can still log in using your old credentials. After logging in, you'll be directed to the Reset Password screen to create a new password. Once reset, log in with the new credentials.
{% endhint %}

## Related topics

* [Signing In with Multifactor Authentication (MFA)](/support-us/payware-connect/password-resets/store-portal/signing-in-with-multifactor-authentication-mfa.md)
* [Resetting Your Password](/support-us/payware-connect/password-resets/store-portal/resetting-your-password.md)


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