All Transactions Declining

Troubleshoot all transaction types declining on Verifone devices.

Use this when every transaction type — Sale, Credit, Pre Auth, Voice Auth, and so on — is declining, not just one card or transaction type.

Do NOT use this when only certain transaction types, specific cards, or a single transaction are declining — this page covers a site-wide decline only.

Symptoms

• Every transaction type is declining, across all cards and transaction methods.

Most likely cause: the location has lost its internet connection.

Before you start

• Confirm the decline is affecting all transaction types, not an isolated one.

Resolve the issue

1

Verify the internet connection

Confirm the location has an active internet connection. If internet is unavailable, all transaction types can decline.

✅ Issue fixed — stop here. ❌ Still not working — continue to escalation below.

Still not working? Contact the Helpdesk

If the issue persists, contact the level one help desk, your merchant services provider, or the Verifone Helpdesk for further assistance.

• Use our Chat platform
• Or call 1.800.VERIFONE (837.4366)

Keywords

Also called: all transactions declining, every card declining, site-wide decline, no transactions processing. Search terms: transactions declining, internet connection, all cards declining.