Error: Result Code 1010 - Amount Error

What Result Code 1010 - Amount Error means and how to resolve it.

Use this when a refund, credit, or sale processed through the Web Terminal shows Result Code 1010 - Amount Error, or the Sale Amount displays as 0.00 after the transaction went through.

Symptoms

You may see one or more of the following:

• Result Code 1010 - Amount Error on a completed transaction.
• The Sale Amount field on the transaction screen shows 0.00 instead of the actual refund, credit, or sale amount.

Most likely cause: the transaction was submitted through the Web Terminal without an amount entered in the Sale Amount field.

Before you start

• Confirm whether the affected transaction was a Sale or a Credit/Refund — you'll reprocess it using the matching guide.

Resolve the error

1

Reprocess the transaction

Process a new refund, credit, or sale of the same type, and make sure the Sale Amount field on the transaction screen is completed before submitting.

See Credit/Refund or Sale for the full steps.

✅ Issue fixed — stop here. ❌ Still not working — continue to the next step.

2

Confirm the result

Check the transaction result. If Result Code 1010 still appears, or the Sale Amount still shows 0.00, escalate below.

Still not working? Contact the Helpdesk

Need assistance? Contact Verifone Helpdesk at any time.

• Use our Chat platform
• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you've already tried. This saves time and gets you the right support faster.

Keywords

Also called: result code 1010, amount error, 0.00 sale amount, missing transaction amount. Search terms: result code 1010, amount error, web terminal.