Add Tip

This section includes how Merchants can use the Web Terminal from established PAYware Connect Store Portal services to add a tip to a transaction.

Use this when you need to add a tip to an existing Sale transaction.

Do NOT use this when your processing company doesn't classify your merchant account as a restaurant account — Add Tip is only available to restaurant-classified accounts.

An Add Tip transaction adds a tip to an existing Sale.

Setup

Obtain the Transaction ID of the original Sale transaction before you start.

Add a tip

1

Open the Web Terminal

Once logged in to the Store Portal, navigate to Transaction Processing → Web Terminal. The Web Terminal window opens.

2

Select Add Tip

Choose the Add Tip option. PAYware Connect displays your Sale transactions (and any Add Tip or Completion transactions) that haven't yet been settled.

3

Find the transaction

Click the transaction's row (it turns blue), then click the pencil icon on the left to view its details. Click Close Window when done, then click Search to locate the transaction.

4

Enter the tip amount

The Account Number, Transaction ID, and Sale Amount are already filled in from the original Sale. Card Holder Name, Auth Code, and Invoice Number may already be filled in if they were on the original Sale, Pre Auth, or Completion; they're optional. Enter the Tip Amount.

5

Submit

Click Submit. PAYware Connect connects to the payment processing company and, after a moment, displays a summary of the transaction data and the results.

The summary restates the information sent to the processing company, followed by the transaction's result. Each item is a "section" of the results, with a Response for each item.

Keywords

Also called: add a tip, tip a sale, restaurant tip entry. Search terms: add tip, web terminal, PAYware Connect.