Completion

This section includes how Merchants can process a Completion using the Web Terminal from established PAYware Connect Store Portal services.

Use this when you need to finalize a Pre Auth or Voice Auth transaction so it becomes available for settlement.

Do NOT use this when there's no outstanding Pre Auth or Voice Auth to finalize — see Sale instead.

A Completion "completes" a Pre Auth or Voice Auth, making it available for settlement. A Pre Auth or Voice Auth combined with a Completion is similar to a Sale.

Setup

If you already know the Transaction ID of the Pre Auth, Voice Auth, or prior Completion, you can search for it directly instead of browsing the pending list. Otherwise, use the Transaction Search report to look it up first.

Process a Completion

1

Open the Web Terminal

Once logged in to the Store Portal, navigate to Transaction Processing → Web Terminal. The Web Terminal window opens.

2

Select Completion

Choose the Completion option. PAYware Connect displays your Pre Auth and Voice Auth transactions that haven't yet been completed.

3

Find the transaction

Either:

• Click a listed transaction's row (it turns blue), then click the pencil icon on the left to view its details. Click Close Window when done, or
• Type the Transaction ID directly and specify CTroutD or TroutD from the drop-down list — useful for completing a previous Sale or Completion transaction.

4

Search and confirm details

Click Search. PAYware Connect locates the transaction. The Account Number and Transaction ID fields are already filled in from the original Pre Auth or Voice Auth. Enter a Trans Amount — this is required. Card Holder Name, Invoice Number, and Auth Code may already be filled in; they're optional.

5

Submit

Click Submit. PAYware Connect connects to the payment processing company and, after a moment, displays a summary of the transaction data and the results.

The summary restates the information sent to the processing company, followed by the transaction's result. Each item is a "section" of the results, with a Response for each item.

Keywords

Also called: complete a pre auth, complete a voice auth, finalize authorization. Search terms: completion, web terminal, PAYware Connect.