> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/transaction-help/web-terminal/credit-refund.md).

# Credit/Refund

This section includes how Merchants can process a Credit/Refund using the Web Terminal from established PAYware Connect Store Portal services.

{% hint style="info" %}
**Use this when** you need to transfer funds from your account back to a customer's account — including when a Void is no longer possible because the original transaction has already settled.
{% endhint %}

A Credit is the opposite of a Sale: it authorizes the transfer of funds from your account to a customer's account. Use it when a Void isn't possible for the transaction in question.

## Setup

{% hint style="warning" %}
If you're applying the credit to an existing transaction (for example, a product or service return), obtain that transaction's Transaction ID first — use the Transaction Search report to look it up.
{% endhint %}

## Process a Credit/Refund

{% stepper %}
{% step %}

### Open the Web Terminal

Once logged in to the [Store Portal](https://storeportal.vfipayna.com/), navigate to `Transaction Processing` → `Web Terminal`. The **Web Terminal** window opens.
{% endstep %}

{% step %}

### Select Credit

Choose the **Credit** option.

You can either apply the credit to an existing transaction (as in a product/service return) or perform a new credit unrelated to any existing transaction:

* To apply it to an existing transaction, enter the Transaction ID, specify `CTroutD` or `TroutD` from the drop-down list, and click **Search**.
* To perform a new credit with no related transaction, check **No Transaction ID available for this credit**.
  {% endstep %}

{% step %}

### Enter transaction details

Fill out **Account Number**, **Expiration (MMYY)**, and **Trans Amount**. If you provided a Transaction ID, some or all of these are pre-filled from the original transaction. **Card Holder Name** and **Invoice Number** are optional.

{% hint style="info" %}
Depending on industry code, some processing companies require an Invoice Number and/or a Server ID.
{% endhint %}
{% endstep %}

{% step %}

### Submit and print the receipt

Click **Submit**. PAYware Connect connects to the payment processing company and, after a moment, displays the transaction result and an on-screen receipt.

To print, click **Print Receipt** at the bottom of the receipt window, confirm the desired printer, then click **Print**.
{% endstep %}

{% step %}

### Review the transaction result

After closing the receipt window, the transaction's result appears in the main PAYware Connect interface. Each item is a "section" of the transaction results, with a Response for each item.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: refund, issue a credit, reverse a settled sale. Search terms: credit, refund, web terminal, PAYware Connect.

</details>


---

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