> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/transaction-help/web-terminal/voice-auth.md).

# Voice Auth

This section includes how Merchants can process a Voice Authorization using the Web Terminal from established PAYware Connect Store Portal services.

{% hint style="info" %}
**Use this when** you obtained a card approval by phone — because PAYware Connect was unavailable — and now need to enter that authorization code into the system.
{% endhint %}

A Voice Authorization is a continuation of a transaction that happened outside PAYware Connect. If you're ever unable to access PAYware Connect, call your processing company and verbally request approval for the card transaction. If approved, you'll receive an authorization ("auth") code. A Voice Auth can't be settled until a [Completion](/support-us/payware-connect/transaction-help/web-terminal/completion.md) is performed on it.

## Setup

{% hint style="warning" %}
You'll need the authorization code from your processing company before you start. If you haven't called them yet, do that first — you can't complete this procedure without the code.
{% endhint %}

## Process a Voice Auth

{% stepper %}
{% step %}

### Open the Web Terminal

Once logged in to the [Store Portal](https://storeportal.vfipayna.com/), navigate to `Transaction Processing` → `Web Terminal`. The **Web Terminal** window opens.
{% endstep %}

{% step %}

### Select Voice Auth

Choose the **Voice Auth** option.
{% endstep %}

{% step %}

### Enter transaction details

Fill out **Account Number**, **Expiration (MMYY)**, **Trans Amount**, and **Auth Code** — these are the only required fields. Card Holder Name, Street Address, Zip/Postal Code, CVV2, Invoice Number, and Server ID are optional.
{% endstep %}

{% step %}

### Set Mark for Completion, if needed

Use the **Mark for Completion** checkbox to indicate whether your processing company should settle this transaction in the next batch:

* **Check it** if you're ready to ship the goods now. Example: your internet connection was down, you processed a Voice Auth by phone, and you're now ready to ship — check the box so it's included in the next settlement.
* **Leave it unchecked** if you're not ready to ship yet. When you are ready, perform a [Completion](/support-us/payware-connect/transaction-help/web-terminal/completion.md) on this Voice Auth instead.
  {% endstep %}

{% step %}

### Submit and print the receipt

Click **Submit**. PAYware Connect connects to the payment processing company and, after a moment, displays the transaction result and an on-screen receipt.

The receipt contains the standard merchant information, transaction information, and signature line. Print it with **Print Receipt** (or `Ctrl` + `P`), confirm the desired printer, then click **Print**.
{% endstep %}

{% step %}

### Review the transaction result

After closing the receipt window, the transaction's result appears in the main PAYware Connect interface. Each item is a "section" of the transaction results, with a Response for each item.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: voice authorization, phone auth, manual auth code entry. Search terms: voice auth, auth code, web terminal, PAYware Connect.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.verifone.com/support-us/payware-connect/transaction-help/web-terminal/voice-auth.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.