Voice Auth

This section includes how Merchants can process a Voice Authorization using the Web Terminal from established PAYware Connect Store Portal services.

Use this when you obtained a card approval by phone — because PAYware Connect was unavailable — and now need to enter that authorization code into the system.

A Voice Authorization is a continuation of a transaction that happened outside PAYware Connect. If you're ever unable to access PAYware Connect, call your processing company and verbally request approval for the card transaction. If approved, you'll receive an authorization ("auth") code. A Voice Auth can't be settled until a Completion is performed on it.

Setup

You'll need the authorization code from your processing company before you start. If you haven't called them yet, do that first — you can't complete this procedure without the code.

Process a Voice Auth

1

Open the Web Terminal

Once logged in to the Store Portal, navigate to Transaction Processing → Web Terminal. The Web Terminal window opens.

2

Select Voice Auth

Choose the Voice Auth option.

3

Enter transaction details

Fill out Account Number, Expiration (MMYY), Trans Amount, and Auth Code — these are the only required fields. Card Holder Name, Street Address, Zip/Postal Code, CVV2, Invoice Number, and Server ID are optional.

4

Set Mark for Completion, if needed

Use the Mark for Completion checkbox to indicate whether your processing company should settle this transaction in the next batch:

• Check it if you're ready to ship the goods now. Example: your internet connection was down, you processed a Voice Auth by phone, and you're now ready to ship — check the box so it's included in the next settlement.
• Leave it unchecked if you're not ready to ship yet. When you are ready, perform a Completion on this Voice Auth instead.

5

Submit and print the receipt

Click Submit. PAYware Connect connects to the payment processing company and, after a moment, displays the transaction result and an on-screen receipt.

The receipt contains the standard merchant information, transaction information, and signature line. Print it with Print Receipt (or Ctrl + P), confirm the desired printer, then click Print.

6

Review the transaction result

After closing the receipt window, the transaction's result appears in the main PAYware Connect interface. Each item is a "section" of the transaction results, with a Response for each item.

Keywords

Also called: voice authorization, phone auth, manual auth code entry. Search terms: voice auth, auth code, web terminal, PAYware Connect.