> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/transaction-help/web-terminal/void.md).

# Void

This section includes how Merchants can process a Void using the Web Terminal from established PAYware Connect Store Portal services.

{% hint style="info" %}
**Use this when** you need to cancel a same-day transaction before it settles, so no funds transfer.
{% endhint %}

{% hint style="danger" %}
**Do NOT use this when** the batch containing the transaction has already settled. A Void can only be performed before settlement — use the [Credit/Refund](/support-us/payware-connect/transaction-help/web-terminal/credit-refund.md) guide instead.
{% endhint %}

A Void "erases" a transaction so that no funds are transferred. Use it to correct mistakes or remove same-day transactions.

## Void a transaction

{% stepper %}
{% step %}

### Open Void/Reprint Search

Hover over `Transaction Processing`, then click `Void/Reprint Search`. The Void/Reprint Search window opens. Complete the search criteria.
{% endstep %}

{% step %}

### Run the search

Click **Search**. PAYware Connect generates results matching your criteria.
{% endstep %}

{% step %}

### Confirm the transaction

Hover over or click the transaction ID in the **TROUTD** column to view its Transaction Details. Confirm this is the transaction you want to void.
{% endstep %}

{% step %}

### Void the transaction

Click the **Void** button to the right of the transaction.
{% endstep %}

{% step %}

### Review the result

PAYware Connect displays the results of your request.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: cancel a transaction, void a sale, reverse a sale before settlement. Search terms: void, void/reprint search, web terminal, PAYware Connect.

</details>


---

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