Void

This section includes how Merchants can process a Void using the Web Terminal from established PAYware Connect Store Portal services.

Use this when you need to cancel a same-day transaction before it settles, so no funds transfer.

Do NOT use this when the batch containing the transaction has already settled. A Void can only be performed before settlement — use the Credit/Refund guide instead.

A Void "erases" a transaction so that no funds are transferred. Use it to correct mistakes or remove same-day transactions.

Void a transaction

1

Open Void/Reprint Search

Hover over Transaction Processing, then click Void/Reprint Search. The Void/Reprint Search window opens. Complete the search criteria.

2

Run the search

Click Search. PAYware Connect generates results matching your criteria.

3

Confirm the transaction

Hover over or click the transaction ID in the TROUTD column to view its Transaction Details. Confirm this is the transaction you want to void.

4

Void the transaction

Click the Void button to the right of the transaction.

5

Review the result

PAYware Connect displays the results of your request.

Keywords

Also called: cancel a transaction, void a sale, reverse a sale before settlement. Search terms: void, void/reprint search, web terminal, PAYware Connect.