> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/user-management/reseller-portal/changing-a-users-password.md).

# Changing a User's Password

Change another user's password in the Reseller Portal.

{% hint style="info" %}
**Use this page when** you're an authorized user and need to change another user's password.
{% endhint %}

This page covers how an authorized user changes another user's password.

## Change a user's password

{% stepper %}
{% step %}

### Open User Manager

Go to **Account Admin** → **User Manager**.
{% endstep %}

{% step %}

### Choose the user group

Select the user group that contains the user.
{% endstep %}

{% step %}

### Select the user

Find the user in **User Search/Maintenance**. Users are sorted alphabetically by User ID; select a column header to sort by that field. Select the user's row, then click **Pwd**.
{% endstep %}

{% step %}

### Review the fields

In **Change Password**, review the fields:

* **Merchant ID** — This value is permanent and cannot be changed.
* **User ID** — This value is permanent and cannot be changed.
* **Password** — Click **Generate** to create a password. Generated passwords are case-sensitive.
  {% endstep %}

{% step %}

### Save the password

Click **Save**. The system saves the password and returns to **User Manager**.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: reset password, admin reset password, Pwd button. Search terms: change password, user manager, My Users, Reseller Users, Merchant Users.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.verifone.com/support-us/payware-connect/user-management/reseller-portal/changing-a-users-password.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.