Changing a User's Password

Change another user's password in the Reseller Portal.

Use this page when you're an authorized user and need to change another user's password.

This page covers how an authorized user changes another user's password.

Change a user's password

1

Open User Manager

Go to Account Admin → User Manager.

2

Choose the user group

Select the user group that contains the user.

3

Select the user

Find the user in User Search/Maintenance. Users are sorted alphabetically by User ID; select a column header to sort by that field. Select the user's row, then click Pwd.

4

Review the fields

In Change Password, review the fields:

• Merchant ID — This value is permanent and cannot be changed.
• User ID — This value is permanent and cannot be changed.
• Password — Click Generate to create a password. Generated passwords are case-sensitive.

5

Save the password

Click Save. The system saves the password and returns to User Manager.

Keywords

Also called: reset password, admin reset password, Pwd button. Search terms: change password, user manager, My Users, Reseller Users, Merchant Users.