> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/user-management/reseller-portal/changing-a-users-password.md).

# Changing a User's Password

Change another user's password in the Reseller Portal.

{% hint style="info" %}
**Use this page when** you're an authorized user and need to change another user's password.
{% endhint %}

This page covers how an authorized user changes another user's password.

## Change a user's password

{% stepper %}
{% step %}

### Open User Manager

Go to **Account Admin** → **User Manager**.
{% endstep %}

{% step %}

### Choose the user group

Select the user group that contains the user.
{% endstep %}

{% step %}

### Select the user

Find the user in **User Search/Maintenance**. Users are sorted alphabetically by User ID; select a column header to sort by that field. Select the user's row, then click **Pwd**.
{% endstep %}

{% step %}

### Review the fields

In **Change Password**, review the fields:

* **Merchant ID** — This value is permanent and cannot be changed.
* **User ID** — This value is permanent and cannot be changed.
* **Password** — Click **Generate** to create a password. Generated passwords are case-sensitive.
  {% endstep %}

{% step %}

### Save the password

Click **Save**. The system saves the password and returns to **User Manager**.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: reset password, admin reset password, Pwd button. Search terms: change password, user manager, My Users, Reseller Users, Merchant Users.

</details>


---

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