> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/user-management/reseller-portal/creating-a-user.md).

# Creating a User

Create a new user for your company's employees in the Reseller Portal.

{% hint style="info" %}
**Use this when** you need to create a user ID for one of your company's employees.
{% endhint %}

{% hint style="danger" %}
**Do NOT use this page when** you need to create an agent or merchant administrator — you cannot create those here. Agents and merchants manage their own employees; you can manage only each account's initial administrator.
{% endhint %}

This page covers how to create a new user ID for your company's employees in the Reseller Portal.

## Create a new user

{% stepper %}
{% step %}

### Open My Users

Go to **Account Admin** → **User Manager** → **My Users**. Review existing users in **User Search/Maintenance** — users are sorted alphabetically by User ID.
{% endstep %}

{% step %}

### Select New

Click **New** to open **Create New User**.
{% endstep %}

{% step %}

### Enter the user's details

Complete the fields in **Create New User**:

* **User ID** — Enter the user ID. Merchant user IDs support up to eight characters. This field ignores case.
* **Full Name** — Enter the employee's first and last name. This field ignores case.
* **Password** — Enter a password or click **Generate** to create one. Passwords are case-sensitive.
* **(Re-Key) Password** — Re-enter the password.
* **Role** — Select the user's access level. Only **Administrator** is available until you create more roles. You can assign another role later.
* **Agent Console Access Role** — Select the user's agent console access.
* **Merchant Console Access Role** — Select the user's merchant console access.
  {% endstep %}

{% step %}

### Follow the password policy

If you create a password, it must:

* Include at least eight characters.
* Include at least three uppercase letters.
* Include at least three lowercase letters.
* Include at least two digits.
* Avoid repeated characters with the same case or numeric value.
* Avoid three sequential letters with the same case.
* Avoid three sequential digits.
* Differ from the previous six passwords.

Passwords expire after 90 days. A warning appears 10 days before expiration. Confirm every password-policy indicator shows a green check.
{% endstep %}

{% step %}

### Save the user

Click **Save**. The new user appears in **User Search/Maintenance**.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: add user, new user, create account, add employee. Search terms: user manager, create new user, account admin, My Users.

</details>


---

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