> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/user-management/reseller-portal/deactivating-a-user.md).

# Deactivating a User

Deactivate a My Users, Reseller Users, or Merchant Users account without deleting it.

{% hint style="info" %}
**Use this when** you need to remove a user's access without deleting their account.
{% endhint %}

Deactivation does not delete the user — you can reactivate the user later. See [Reactivating a User](/support-us/payware-connect/user-management/reseller-portal/reactivating-a-user.md) to restore access.

## Deactivate a user

{% stepper %}
{% step %}

### Open User Manager

Go to **Account Admin** → **User Manager**.
{% endstep %}

{% step %}

### Choose the user group

Select **My Users**, **Reseller Users**, or **Merchant Users**.
{% endstep %}

{% step %}

### Select the user

Find the user in **User Search/Maintenance**. Users are sorted alphabetically by User ID; select a column header to sort by that field. Select the user's row, then click **DeActivate**.
{% endstep %}

{% step %}

### Confirm the deactivation

Confirm the deactivation. An **X** in the second column confirms the user is deactivated. See [Reactivating a User](/support-us/payware-connect/user-management/reseller-portal/reactivating-a-user.md) to restore access.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: delete user, disable user, remove access, deactivate account. Search terms: deactivate, user manager, My Users, Reseller Users, Merchant Users.

</details>


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