Deactivating a User

Deactivate a My Users, Reseller Users, or Merchant Users account without deleting it.

Use this when you need to remove a user's access without deleting their account.

Deactivation does not delete the user — you can reactivate the user later. See Reactivating a User to restore access.

Deactivate a user

1

Open User Manager

Go to Account Admin → User Manager.

2

Choose the user group

Select My Users, Reseller Users, or Merchant Users.

3

Select the user

Find the user in User Search/Maintenance. Users are sorted alphabetically by User ID; select a column header to sort by that field. Select the user's row, then click DeActivate.

4

Confirm the deactivation

Confirm the deactivation. An X in the second column confirms the user is deactivated. See Reactivating a User to restore access.

Keywords

Also called: delete user, disable user, remove access, deactivate account. Search terms: deactivate, user manager, My Users, Reseller Users, Merchant Users.