Editing a User

Edit an existing employee user ID in the Reseller Portal.

Use this when you need to update an existing employee user ID for your company.

Do NOT use this page when you need to edit an agent or merchant administrator — edit those administrators within their own accounts instead.

This page covers how to update an employee user ID for your company in the Reseller Portal.

Edit a user

1

Open My Users

Go to Account Admin → User Manager → My Users.

2

Select the user

Find the user in User Search/Maintenance. Users are sorted alphabetically by User ID; select a column header to sort by that field. Select the user's row, then click Details.

3

Update the required fields

Update the fields in Edit User:

• Full Name — Enter the employee's first and last name. This field ignores case.
• Role — Select the user's access level. Only Administrator is available until you create more roles. You can assign another role later.
• Agent Console Access Role — Select the user's agent console access.
• Merchant Console Access Role — Select the user's merchant console access.

User ID and User Type are permanent and cannot be changed. The account ID appears below User Type.

4

Save the changes

Click Update. The system saves your changes and returns to User Manager.

Keywords

Also called: update user, change user details, modify user. Search terms: edit user, user manager, account admin, My Users.