> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/user-management/reseller-portal/reactivating-a-user.md).

# Reactivating a User

Reactivate a previously deactivated My Users, Reseller Users, or Merchant Users account.

{% hint style="info" %}
**Use this when** you need to restore access for a previously deactivated user.
{% endhint %}

This page covers how to reactivate a user who was previously deactivated.

## Reactivate a user

{% stepper %}
{% step %}

### Open User Manager

Go to **Account Admin** → **User Manager**.
{% endstep %}

{% step %}

### Choose the user group

Select **My Users**, **Reseller Users**, or **Merchant Users**.
{% endstep %}

{% step %}

### Select the deactivated user

Find the user in **User Search/Maintenance**. An **X** in the second column identifies a deactivated user. Select the user's row, then click **Activate**.
{% endstep %}

{% step %}

### Verify the reactivation

The **X** disappears when the user is reactivated.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: restore user, re-enable user, undelete user. Search terms: reactivate, user manager, My Users, Reseller Users, Merchant Users.

</details>


---

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