> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/user-management/store-portal/changing-a-users-password.md).

# Changing a User's Password

Reset another Store Portal user's password as an Administrator.

{% hint style="info" %}
**Use this page when** you're an Administrator and need to set or reset another Store Portal user's password.
{% endhint %}

{% hint style="danger" %}
**Do NOT use this page when** you want to change your own password — use **Account Admin** → **Change My Password** instead.
{% endhint %}

This page covers how an Administrator changes another user's password.

## Change a user's password

{% stepper %}
{% step %}

### Open User Manager

Select **Account Admin**, then select **User Manager**. The **User Search/Maintenance** window opens. Users appear in alphabetical order by user ID.
{% endstep %}

{% step %}

### Select the user

Select the user, then select **Pwd**. The selected row turns blue and the password fields open.
{% endstep %}

{% step %}

### Update the password

* **User ID** is permanent and cannot be changed.
* Select **Generate** to create a password for the user.
* Passwords are case-sensitive.

Users can also enter a password themselves when it expires.
{% endstep %}

{% step %}

### Save the password

Select **Save**. PAYware Connect saves the password and returns to **User Manager**.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: reset password, admin reset password, Pwd button. Search terms: change password, user manager, account admin.

</details>


---

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