> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/user-management/store-portal/deactivating-a-user.md).

# Deactivating a User

Deactivate a Store Portal user without deleting their account.

{% hint style="info" %}
**Use this when** you need to remove a Store Portal user's access without deleting their account.
{% endhint %}

Deactivation does not delete a user — you can reactivate the user later. See [Reactivating a User](/support-us/payware-connect/user-management/store-portal/reactivating-a-user.md) to restore access.

## Deactivate a user

{% stepper %}
{% step %}

### Open User Manager

Select **Account Admin**, then select **User Manager**. The **User Search/Maintenance** window opens. Users appear in alphabetical order by user ID.
{% endstep %}

{% step %}

### Select the user

Select the user to deactivate, then select **DeActivate**. The selected row turns blue. PAYware Connect asks you to confirm the deactivation.
{% endstep %}

{% step %}

### Confirm the deactivation

Confirm the deactivation. An **X** appears in the **Del** column. To restore access, see [Reactivating a User](/support-us/payware-connect/user-management/store-portal/reactivating-a-user.md).
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: delete user, disable user, remove access, deactivate account. Search terms: deactivate, user manager, Del column.

</details>


---

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