> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/payware-connect/user-management/store-portal/reactivating-a-user.md).

# Reactivating a User

Reactivate a previously deactivated Store Portal user.

{% hint style="info" %}
**Use this when** you need to restore access for a previously deactivated Store Portal user.
{% endhint %}

This page covers how to reactivate a user who was previously deactivated.

## Reactivate a user

{% stepper %}
{% step %}

### Open User Manager

Select **Account Admin**, then select **User Manager**. The **User Search/Maintenance** window opens. Users appear in alphabetical order by user ID.
{% endstep %}

{% step %}

### Select the deactivated user

Select the deactivated user, then select **Activate**. Deactivated users show an **X** in the **Del** column. The selected row turns blue.
{% endstep %}

{% step %}

### Verify the reactivation

Verify that the **X** is removed from the **Del** column. The user is active again.
{% endstep %}
{% endstepper %}

<details>

<summary>Keywords</summary>

Also called: restore user, re-enable user, undelete user. Search terms: reactivate, user manager, Del column.

</details>


---

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