Unlocking a User

Unlock a Store Portal user who was locked out after failed password attempts.

Use this page when you're an Administrator and need to unlock another Store Portal user who was locked out after failed password attempts.

Do NOT use this page when your own Administrator account is the one that's locked — only an Administrator can unlock a user, so you can't unlock yourself this way. See the note below instead.

A user is locked after three consecutive failed password attempts. Only an Administrator can unlock the account.

Setup / If you're locked out yourself

If your Administrator account is locked, wait 30 minutes for it to unlock. You can also contact your PAYware Connect Reseller. Contact PAYware Connect Technical Support if your reseller is unavailable.

If you forget your Administrator password, ask your PAYware Connect Reseller to reset it. Passwords are encrypted and cannot be retrieved. Contact PAYware Connect Technical Support if your reseller is unavailable.

Unlock a user

1

Open User Manager

Select Account Admin, then select User Manager. The User Search/Maintenance window opens. Users appear in alphabetical order by user ID.

2

Select the locked user

Select the locked user, then select Unlock. Locked users show a lock icon in the Lck column. The selected row turns blue. PAYware Connect asks you to confirm.

3

Confirm the unlock

Confirm the unlock. The lock icon is removed from the Lck column. The user can sign in again.

Keywords

Also called: locked account, locked out, failed login, unlock account. Search terms: Lck column, user manager, three failed attempts.