> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/premier-portal/create-a-priority-exchange-or-repair-order.md).

# Create a Priority Exchange or Repair Order

Submit a device replacement (Priority Exchange) or repair request through the Premier Portal, and track it with your work order number.

<details>

<summary>Keywords</summary>

Also called: priority exchange, ERS, repair order, work order. Search terms: create work order, device replacement, device repair, boarding information.

</details>

## What is this guide for?

Use this guide to submit a device replacement or repair request through the Premier Portal, review applicable charges, and save the work order number for tracking.

{% hint style="warning" %}
Have the following ready before starting either request:

* Device serial number(s)
* Site ID, Merchant ID, Customer ID, ZIP code, or site address
* Contact email address
* Purchase Order (PO) number or internal reference number, if applicable
* Boarding information, if required
  {% endhint %}

## Choose your request type

* [Create a Priority Exchange Request](/support-us/premier-portal/create-a-priority-exchange-or-repair-order/create-a-priority-exchange-request.md) — use when a replacement device is needed before the current device is returned.
* [Create a Repair Order](/support-us/premier-portal/create-a-priority-exchange-or-repair-order/create-a-repair-order.md) — use when a device must be sent in for service.

## Need assistance?

{% hint style="info" %}
If you encounter an issue while creating a work order, contact Verifone Support. Have your Work Order Number available if the request has already been created.
{% endhint %}

## FAQ

<details>

<summary>How can I track my request?</summary>

Log in to the Premier Portal and search using your Work Order Number to view the available status information.

</details>

<details>

<summary>Can I add multiple devices to one request?</summary>

Yes. Add each device before submitting the work order.

</details>

<details>

<summary>Will I see service charges before submitting?</summary>

If charges apply, they're displayed during the work order review process.

</details>

<details>

<summary>What information should I save after submitting?</summary>

Save the Work Order Number. You may need it for tracking and service inquiries.

</details>


---

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