Create a Priority Exchange or Repair Order

Submit a device replacement (Priority Exchange) or repair request through the Premier Portal, and track it with your work order number.

Keywords

Also called: priority exchange, ERS, repair order, work order. Search terms: create work order, device replacement, device repair, boarding information.

What is this guide for?

Use this guide to submit a device replacement or repair request through the Premier Portal, review applicable charges, and save the work order number for tracking.

Have the following ready before starting either request:

• Device serial number(s)
• Site ID, Merchant ID, Customer ID, ZIP code, or site address
• Contact email address
• Purchase Order (PO) number or internal reference number, if applicable
• Boarding information, if required

Choose your request type

• Create a Priority Exchange Request — use when a replacement device is needed before the current device is returned.
• Create a Repair Order — use when a device must be sent in for service.

Need assistance?

If you encounter an issue while creating a work order, contact Verifone Support. Have your Work Order Number available if the request has already been created.

FAQ

How can I track my request?

Log in to the Premier Portal and search using your Work Order Number to view the available status information.

Can I add multiple devices to one request?

Yes. Add each device before submitting the work order.

Will I see service charges before submitting?

If charges apply, they're displayed during the work order review process.

What information should I save after submitting?

Save the Work Order Number. You may need it for tracking and service inquiries.