Create a Repair Order

Send a device in for service by creating a Repair Order through the Premier Portal.

Use this when a device must be sent in for service.

Use a Repair Order when a device must be sent in for service.

Before you begin

Have ready: the device serial number(s); Site ID, Merchant ID, Customer ID, ZIP code, or site address; a contact email address; a PO number or internal reference number (if applicable); and boarding information (if required).

Create a Repair Order

1

Access Repair Services

1. Log in to the Premier Portal.
2. Select Manage.
3. Select Repair Services.

2

Select the Site

1. Search using a Site ID, Merchant ID, Customer ID, site address, or ZIP code.
2. Select the correct site from the search results.

3

Create the Repair Work Order

1. Select the appropriate Work Order Type.
2. Enter a PO number or reference number, if applicable.
3. Enter an alternate shipping address if the repaired device should be returned to a different location.
4. Select Confirm.

Record the generated Work Order Number for future reference.

4

Add the Device

1. Select Add Serialized Items.
2. Enter the device serial number.
3. Select the correct device from the results.
4. Select the appropriate Problem Summary Code.
5. Enter a description of the issue.
6. Select Next.

5

Complete Device Information

1. Select the appropriate software configuration.
2. Enter any required boarding information.
3. Select Next to add the device to the work order.

Repeat the device-entry process for each additional device included in the repair request.

6

Review Charges and Order Details

1. Review the work order information.
2. Review any applicable service charges.
3. Verify the return shipping address.
4. Make any necessary corrections before submitting.

7

Submit the Repair Request

1. Select Submit Work Order.
2. Record the Work Order Number displayed on the confirmation page.

Related topics

• Create a Priority Exchange or Repair Order
• Create a Priority Exchange Request

Keywords

Also called: repair order, device repair. Search terms: repair services, work order type, return shipping address.