> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/premier-portal/create-a-priority-exchange-or-repair-order/create-a-repair-order.md).

# Create a Repair Order

Send a device in for service by creating a Repair Order through the Premier Portal.

{% hint style="info" %}
**Use this when** a device must be sent in for service.
{% endhint %}

Use a Repair Order when a device must be sent in for service.

## Before you begin

{% hint style="warning" %}
Have ready: the device serial number(s); Site ID, Merchant ID, Customer ID, ZIP code, or site address; a contact email address; a PO number or internal reference number (if applicable); and boarding information (if required).
{% endhint %}

## Create a Repair Order

{% stepper %}
{% step %}

### Access Repair Services

1. Log in to the **Premier Portal**.
2. Select **Manage**.
3. Select **Repair Services**.
   {% endstep %}

{% step %}

### Select the Site

1. Search using a Site ID, Merchant ID, Customer ID, site address, or ZIP code.
2. Select the correct site from the search results.
   {% endstep %}

{% step %}

### Create the Repair Work Order

1. Select the appropriate Work Order Type.
2. Enter a PO number or reference number, if applicable.
3. Enter an alternate shipping address if the repaired device should be returned to a different location.
4. Select **Confirm**.

{% hint style="info" %}
Record the generated Work Order Number for future reference.
{% endhint %}
{% endstep %}

{% step %}

### Add the Device

1. Select **Add Serialized Items**.
2. Enter the device serial number.
3. Select the correct device from the results.
4. Select the appropriate Problem Summary Code.
5. Enter a description of the issue.
6. Select **Next**.
   {% endstep %}

{% step %}

### Complete Device Information

1. Select the appropriate software configuration.
2. Enter any required boarding information.
3. Select **Next** to add the device to the work order.

{% hint style="info" %}
Repeat the device-entry process for each additional device included in the repair request.
{% endhint %}
{% endstep %}

{% step %}

### Review Charges and Order Details

1. Review the work order information.
2. Review any applicable service charges.
3. Verify the return shipping address.
4. Make any necessary corrections before submitting.
   {% endstep %}

{% step %}

### Submit the Repair Request

1. Select **Submit Work Order**.
2. Record the Work Order Number displayed on the confirmation page.
   {% endstep %}
   {% endstepper %}

## Related topics

* [Create a Priority Exchange or Repair Order](/support-us/premier-portal/create-a-priority-exchange-or-repair-order.md)
* [Create a Priority Exchange Request](/support-us/premier-portal/create-a-priority-exchange-or-repair-order/create-a-priority-exchange-request.md)

<details>

<summary>Keywords</summary>

Also called: repair order, device repair. Search terms: repair services, work order type, return shipping address.

</details>


---

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